Billing Administrator, Enterprise Business Operations
Salary undisclosed
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- Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
- To assist in sales tender activities like attending clients' onsite tender clarification sessions with sales BDMs.
- To attend clients' onsite employees' briefing sessions.
- Handle phone and email enquiries via various channels. E.g. Contact Centre, direct clients, etc.
- Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
- Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
- Perform UAT, as and when required.
- Coach and mentor junior administrators.
- Other Adhoc assigned tasks.
- Strong interpersonal and communication skills
- Meticulous and detail oriented
- Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
- Enjoy working with people at all levels and across functions
- Curiosity in exploring new tools and solutions to address operational needs
- 1 – 2 years (Executive) / 3 – 5 years (Senior Executive) working experience with insurers or insurance related industry
- Prior experience with employee benefits scheme is desirable
- Knowledge of term life or hospital and surgical plans is a must
- M5
- Health Insurance
- Diploma or Degree
- Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
- To assist in sales tender activities like attending clients' onsite tender clarification sessions with sales BDMs.
- To attend clients' onsite employees' briefing sessions.
- Handle phone and email enquiries via various channels. E.g. Contact Centre, direct clients, etc.
- Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
- Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
- Perform UAT, as and when required.
- Coach and mentor junior administrators.
- Other Adhoc assigned tasks.
- Strong interpersonal and communication skills
- Meticulous and detail oriented
- Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
- Enjoy working with people at all levels and across functions
- Curiosity in exploring new tools and solutions to address operational needs
- 1 – 2 years (Executive) / 3 – 5 years (Senior Executive) working experience with insurers or insurance related industry
- Prior experience with employee benefits scheme is desirable
- Knowledge of term life or hospital and surgical plans is a must
- M5
- Health Insurance
- Diploma or Degree