Customer Service Officer (Logistics / 3PL)
$ 2,001 - $ 2,001 / month
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Industry: Logistics
MNC Environment
Permanent role (AWS Guaranteed + Variable Bonus + Overtime)
Responsibilities:
Customer Service Support
Ensure customer’s orders are processed in a timely and accurately manner
Ensure reports are submitted on a timely to established customer’s schedules
Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
Liaise and update customer closely to resolve customer orders or shipments related issues
Cycle Count
Initial cycle count as per schedule
Ensure proper keeping of cycle count sheet for audit trail purpose
Be responsible in reconciling all stock discrepancies
Others
Inventory Management for Customer’s WMS system
Ensure all billings are done timely & accurately with all necessary supporting documents
Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
Maintain and ensure safe keeping and traceability of relevant customer’s document / records
Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
Collate and compute the monthly KPI report
Achieve & maintain consistent KPI, make suggestions to improve when necessary
Requirements:
Customer Service Orientated and team player
Product and System knowledge & MS Office Skills
Job ID: LRYWW876
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09 PLUS Building Singapore 049705
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
MNC Environment
Permanent role (AWS Guaranteed + Variable Bonus + Overtime)
Responsibilities:
Customer Service Support
Ensure customer’s orders are processed in a timely and accurately manner
Ensure reports are submitted on a timely to established customer’s schedules
Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
Liaise and update customer closely to resolve customer orders or shipments related issues
Cycle Count
Initial cycle count as per schedule
Ensure proper keeping of cycle count sheet for audit trail purpose
Be responsible in reconciling all stock discrepancies
Others
Inventory Management for Customer’s WMS system
Ensure all billings are done timely & accurately with all necessary supporting documents
Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
Maintain and ensure safe keeping and traceability of relevant customer’s document / records
Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
Collate and compute the monthly KPI report
Achieve & maintain consistent KPI, make suggestions to improve when necessary
Requirements:
Customer Service Orientated and team player
Product and System knowledge & MS Office Skills
Job ID: LRYWW876
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09 PLUS Building Singapore 049705
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz