Workspace Experience Ambassador & Events Coordination Lead
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We always:
Choose to be happy and care about the happiness of others
Are open and true to ourselves and others.
Are accountable and care about facing challenges and owning them.
Care about being engaged with heart and mind.
Provide an exceptional hospitality experience at every touch point.
Passionate about performance and solutions.
Praise and acknowledge success.
Care about our environment and our future.
What your day-to-day will look like:
Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.
Spatial awareness: collect and analyses workspace data to improve the workspace experience.
Engage with colleagues to understand workstyle behaviors’ and make recommendations on how to improve the overall employee experience based on their feedback.
Document your stakeholder plan and report on engagement activities, success stories and community meetings
Be abreast of current MyDay initiatives and support /promote as required.
Take ownership of resolving issues and providing a personal follow-up as necessary
Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management
First point of contact for all Client Events including, creating, managing, and reconciling briefs and details for events
Arrange pre-events meetings with the client to discuss their specific needs
Manages all event space diaries through the booking system and oversee all furniture set-ups for events spaces
To ensure a smooth running of events from start to finish for all events taking place throughout the building
To ensure appropriate levels of communication are maintained with all service providers across the site. This includes weekly event team meetings to ensure seamless communication is consistent.
Building a conscious community through a local event calendar (align to the regional calendar).
Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors.
Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.
Technology
Work with BI&T team to introduce and innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.
Client Relationships
To build a highly trusted relationship with Client staff and their clients ensuring that we are proactively engaging, listening and promptly acting appropriately and constantly collaborating
To work in together with our service partners, promoting a one team approach at all times ensuring a seamless service is provided by sharing innovative ideas and providing feedback.
To lead show rounds promoting the use of all meeting room and event space ensuring you are flexible and adaptable to accommodate the requests of a host where possible
To consistently review and improve the events policies and procedures to ensure it is in line with business needs and is designed to deliver service excellence at all times
To effectively manage and resolve any complaints ensuring an action plan is implemented for future reference
To collate and action any feedback following an event including regular audits and event inspections
Analyse reports and data to provide detailed monthly statistics identifying areas of improvement and creating an action plan to address these.
Operational Skills and Knowledge
To be fluent in the operational functions of business events, understanding event opportunities and boundaries
Ensure all on site operational manuals are up to date and relevant with all the information referred to in the point above
To work with the Colleague Experience Manager and Clients to ensure our contracted services are consistently market leading, looking for opportunities to be able to sell and present these to clients
What we expect from all our colleagues on account
Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.
With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.
Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.
Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.
You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.
You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.
Communication
To actively participate in meetings both internally and externally
To actively coordinate events regular meetings
To actively work with others (clients, suppliers, and the team) seeking out ideas for service improvements, feedback and suggestions for development and to share this information appropriately
To clearly present both verbally and in writing required events information for all parties in the business
To communicate with your line manager on all and any issues pertaining to HR and training
Able to communicate and present clearly and confidently face to face or over the telephone
Able to engage with other people to build empathy and rapport
Desired or preferred experience and technical skills:
Experience in an event coordination within hospitality, corporate and / or facilities environment
Experience of data analysis, interpreting and presenting data in a business environment including proposals
The ideal candidate will thrive in a quick moving, ever-changing environment, have an extraordinary attention to detail, while still working under tight deadlines. They need to be collaborative, supportive, and skilled in handling multiple, complex, concurrent events.
Outstanding customer service skills and orientation
Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills Ability to always multitask and maintain professionalism without supervision
Previous experience of working in a fast-paced, corporate multi-national environment
Good negotiation skills, coordination, and networking capability.
A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.
Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.
Be able to handle pressure, think quickly and calmly.
Have an energetic, cheerful, and outgoing personality.
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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