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Service Support Administrator

$ 2,600 - $ 3,200 / month

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Responsibilities:

  • Monitor commercial pipelines daily for new and upcoming robot deployments.
  • Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
  • Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
  • Organize customer training on robot handling and software platforms, including logistics.
  • Preparation of necessary documentation prior to robot live operations on customer sites.
  • Compile Product Performance Reports for customers on a regular basis.
  • Allocate Service Engineers for routine Robot Preventive Maintenance.
  • Monitor and escalate open Robot Issues to ensure timely resolution.
  • Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
  • Collaborate with team members to maintain an updated deployment schedule.
  • Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
  • Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
  • Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
  • Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

  • Required: Diploma in engineering, business administration, or a related field.
  • Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
  • Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment.

Job Types: Full-time, Permanent

Pay: $2,600.00 - $3,200.00 per month

Schedule:

  • Monday to Friday

Work Location: In person