Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Manager, Customer Success

$ 7,500 - $ 7,500 / month
Checking job availability...
Original
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The Manager, Customer Success is the bridge between the Customer and Kaer. He/She is responsible for looking after the interests of our customers, ensuring that they understand the CaaS offering and feel like CaaS makes their lives easier.

Key Responsibilities:

  • Kick-off meeting and continual education on the contract clauses and how they are implemented practically on the site.
  • Take ownership of all administrative, contractual, general or data queries to reduce the frequency of requests going to the operations team.
  • Provide customers with a monthly review of their CaaS account and pro-actively come up with plans to support their business and give them a competitive advantage.
  • Regularly check-in on Kaer Connect and escalate any inaccuracies/missing data to the Product Owner.
  • Regularly visit sites and escalate any safety/tidiness/brand issues to the Asset Management Director.
  • Ensure the customer and Kaer have aligned incident management SOPs.
  • Conduct Customer Satisfaction surveys twice per year (June & December) and present results to Senior Management.

To succeed in this role, the candidate must have:

  • Bachelors Degree in Science, Economics or equivalent
  • Green building manager or equivalent would be advantageous
  • 5 - 7 years in customer relationship management, account management, key accounts managing or related field
  • 1 - 3 years in a CaaS business or within the built environment (e.g. facilities management, property services)
  • Comfortable with data analytics using operational/technical data as well as financial data
  • Possess understanding of cooling systems, how they work and their capabilities/limitations. Including chiller plant & air-side (including psychometrics & VAVs).
  • Confident with MS Teams, Excel, PPT, SharePoint & Forms.
  • Strong and proven track record of successfully managing customer relationships and technical projects.
  • Exceptional organisational, presentation, and communication skills, both verbal and written.
  • Understanding they why behind a query, its impact to the customer and Kaer, and coming up with solutions to benefit both parties.
  • Conflict management when there are genuine misunderstandings between Kaer and the customer.
  • Strong educational style to support customers who are new to CaaS and may have a misunderstanding of our deliverables.
  • Be a genuine people person, self-motivated, and focused on exceeding customers’ expectations.
  • Be team-oriented ad able to work with stakeholders from different backgrounds and seniority levels.

Job Types: Full-time, Permanent

Pay: Up to $7,500.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Work Location: Hybrid remote in Singapore 138628