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Jobs or company...

Customer Support Assistant

Salary undisclosed
Checking job availability...
Original
Simplified
Organisation
Southampton City Council
Service Area
Culture & Tourism
Job Location
SeaCity Museum
Contract Length
Fixed term until 5/01/2026
Work Hours
Part time 29 hours per week
Salary
£25,583 per annum (£20,051, pro rata)
Closing Date
27/03/2025
Job Reference
15554
    Job Description and Person Specification

We have an exciting opportunity for a Fixed Term, Part Time (29 hrs p/w), Customer Support Assistant to join Southampton City Council (SCC) in the Culture and Tourism Team/Service.

About the team:

We are a small friendly team within the wider Culture and Tourism department providing customer and administrative support to three Cultural Venues in Southampton – SeaCity, Tudor House and Garden and Southampton City Art Gallery.

About the role:

This role provides excellent customer service over the phone, email and website. It also administrates the booking system, payments and invoices.
  • Replying to enquiries about exhibitions and events.
  • Raising Purchase Orders and Invoices
  • Updating our booking systems and website with upcoming events
  • Reporting from the booking system

For further information about this role please view the job description.

You will have:

  • Good administrative skills and experience
  • Outstanding customer service skills
  • Excellent written and verbal interpersonal/ communication skills
  • A Good level of IT literacy to be able to use self-service, digital user platforms and applications and MS Office packages

What we can offer you:

Here at SCC we have a range of different perks and benefits, a few examples can be found below.

  • A generous local government pension scheme.
  • Flexible working (role dependant). Up to 13 days of Flexi Leave.
  • Hybrid working arrangements (role dependant).
  • 25 days annual leave (pro rata), plus bank holidays.
  • Online Benefits – salary sacrifice schemes, benefits and discounts.
  • Great local transport links.
  • Employee assistance programme with access to our health wellbeing and support.

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For further information and details regarding the Customer Support Assistant Role please contact Lisa Moore, Projects and Customer Relations Officer on 023 8083 4172 or [email protected].

Recruitment contact details:

Email: [email protected]

Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
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