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Jobs or company...

Customer Success Manager

$ 10,000 - $ 13,000 / month
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Job Description：

Establish yourself as a trusted advisor, advocate and subject matter expert to support the Pure Evergreen Subscription program internally and externally

Develop a deep understanding of your customers’ business priorities, operational model/objectives, data center environment, data center architecture/roadmap, implementations, business priorities and IT initiatives

Actively monitor customers’ usage and consumption, provide recommendations of their hardware utilization based on their use case and business goals

Establish, own and drive strategic, operational, risk and growth management reviews as they relate to hardware / service delivery, deployments, migrations, capacity planning & expansions

Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery while actively supporting issue management, customer escalations and resolution

Deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders e.g. customers, partners, GSIs and multiple functions across Pure Storage

Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership

Participate in Executive Briefing Committee discussions, Sales Account Strategy & Growth planning, Technical and Support troubleshooting and triaging

Actively participate in internal initiatives that enhance and grow the CS organization

Requirements：

1-2 years experience in a customer-facing, account management or customer success role

Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services

Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders

Must be able to exercise excellent judgment in a high-performing, high-growth environment while paying extremely close attention to detail and keeping the bigger picture in view

Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships

Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Pure and the customer organization

Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level

Ability to adapt to, define and influence within a new business line where policies, process and operations are in early stages of development

Willingness and ability to travel to customer location as needed (10% or less)

On occasion, provide after hours and weekend on-call availability to support key maintenance activities

Located in a reasonable radius of your region to support potential customer visits

Bachelor’s Degree required. A degree in Computer Science, Engineering or experience in a related technical field a plus

ITIL, PMP, PMI, Six Sigma certifications would be a bonus!

* Ability to speak Japanese and English fluently.

Job Type: Contract
Contract length: 12 months

Pay: $10,000.00 - $13,000.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Promotion to permanent employee

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay

Experience:

  • Japanese: 1 year (Preferred)

Work Location: In person