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Responsibilities
Oversee and ensure efficiency of daily operations of the store
Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results
Ensure that cash takings are banked in daily and cash control procedures are adhered to
Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks
Coach team members, identify learning opportunities and concoct employee development plans
Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives
Conduct appraisal and interviewing of potential staff
To attend Seasonal Ekin Training and guide new staff on SKU training
Keep track of merchandise sell through and maintain good stock level at all times
Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline
Handle queries, feedback and comments from customers
Maintain a safe and pleasant work environment
Ensure store adhere and execute according to Policies and Procedures
Undertake any other duties in relation to the job scope as assigned by your superior from time to time
Requirements
Passionate about Nike products and services
Min 2 years retail management experience
Able to effectively communicate in verbal and written English
Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
Proficient in Microsoft Office and other retail business systems
Pleasant personality and professional conduct with the ability to work under pressure
Able to accomplish multiple tasks in a fast-paced environment
Able to build, lead and manage high-performing teams
Ability to utilize tools to support conflict resolution and employee coaching and counselling
Ability to commit to the retail hours, inc. weekends & public holidays
Oversee and ensure efficiency of daily operations of the store
Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results
Ensure that cash takings are banked in daily and cash control procedures are adhered to
Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks
Coach team members, identify learning opportunities and concoct employee development plans
Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives
Conduct appraisal and interviewing of potential staff
To attend Seasonal Ekin Training and guide new staff on SKU training
Keep track of merchandise sell through and maintain good stock level at all times
Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline
Handle queries, feedback and comments from customers
Maintain a safe and pleasant work environment
Ensure store adhere and execute according to Policies and Procedures
Undertake any other duties in relation to the job scope as assigned by your superior from time to time
Requirements
Passionate about Nike products and services
Min 2 years retail management experience
Able to effectively communicate in verbal and written English
Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
Proficient in Microsoft Office and other retail business systems
Pleasant personality and professional conduct with the ability to work under pressure
Able to accomplish multiple tasks in a fast-paced environment
Able to build, lead and manage high-performing teams
Ability to utilize tools to support conflict resolution and employee coaching and counselling
Ability to commit to the retail hours, inc. weekends & public holidays