Account Manager (Events)

Company Description

First Wave is an award-winning agency based in Singapore, specialising in turnkey event planning, brand activation, and audience engagement solutions. With over a decade of experience, we excel in engaging diverse audiences through various event formats. Our collaborative approach, flexibility, and commitment to excellence set us apart, as we integrate technology with content to drive creative solutions forward.

Role Description

When your client says, “it’s not right but I don’t know why”; or it’s 9pm and they ask for new artwork by 10 next morning; or they’re relieving stress by yelling at you – can you de-escalate, stay pleasant, and turn tense situations around?

When your project team says they can’t do what the client wants, grapples with impossible deadlines, or makes a critical mistake – can you manage client expectations, shield your team, and still impress the client?

Account management is no walk in the park – heck, nothing in the events industry is. It’s fast-paced, high-pressure, and a constant juggle. But when you overcome the challenges, it’s a kick like none other.

If you relish challenges, thrive on learning, and pride yourself on your interpersonal skills, we can’t wait to meet you.

Day in the Life:

• Communicate extensively with clients to understand their goals (and every single project detail), then ensure the Content and Project teams are fully aligned

• Help clients figure out what they want when they don’t know

• Collaborate closely with Project team to ensure that everything that’s produced meets expectations

• Balance Project team constraints with client demands, managing the relationships on both sides with lots of empathy

• Manage and exceed client expectations. Every. Single. Day.

• Maintain a great relationship with clients (even the dreaded ones) so they keep coming back to you with new projects

• Morph into a jack of all trades on event days, plugging operational gaps and smoothing over hiccups to keep the client happy

You:

• Relish challenges, thrive on learning, and pride yourself on your interpersonal skills

• Are articulate and communicate well

• Are street-smart and know how to help people trust you

• Are an empathetic team player

• Have at least 4 years of corporate-client management experience, in one of the following roles: Account management; Project management; Sales; Business development; Event management

• Are able to show us rave reviews from your clients

• Preferably have agency experience

Company Description

First Wave is an award-winning agency based in Singapore, specialising in turnkey event planning, brand activation, and audience engagement solutions. With over a decade of experience, we excel in engaging diverse audiences through various event formats. Our collaborative approach, flexibility, and commitment to excellence set us apart, as we integrate technology with content to drive creative solutions forward.

Role Description

When your client says, “it’s not right but I don’t know why”; or it’s 9pm and they ask for new artwork by 10 next morning; or they’re relieving stress by yelling at you – can you de-escalate, stay pleasant, and turn tense situations around?

When your project team says they can’t do what the client wants, grapples with impossible deadlines, or makes a critical mistake – can you manage client expectations, shield your team, and still impress the client?

Account management is no walk in the park – heck, nothing in the events industry is. It’s fast-paced, high-pressure, and a constant juggle. But when you overcome the challenges, it’s a kick like none other.

If you relish challenges, thrive on learning, and pride yourself on your interpersonal skills, we can’t wait to meet you.

Day in the Life:

• Communicate extensively with clients to understand their goals (and every single project detail), then ensure the Content and Project teams are fully aligned

• Help clients figure out what they want when they don’t know

• Collaborate closely with Project team to ensure that everything that’s produced meets expectations

• Balance Project team constraints with client demands, managing the relationships on both sides with lots of empathy

• Manage and exceed client expectations. Every. Single. Day.

• Maintain a great relationship with clients (even the dreaded ones) so they keep coming back to you with new projects

• Morph into a jack of all trades on event days, plugging operational gaps and smoothing over hiccups to keep the client happy

You:

• Relish challenges, thrive on learning, and pride yourself on your interpersonal skills

• Are articulate and communicate well

• Are street-smart and know how to help people trust you

• Are an empathetic team player

• Have at least 4 years of corporate-client management experience, in one of the following roles: Account management; Project management; Sales; Business development; Event management

• Are able to show us rave reviews from your clients

• Preferably have agency experience