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customer care consultant

$ 2,800 - $ 3,000 / month

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Overview Offices Singapore
Job-type Full-Time
Job Category Banking & Finance
Industries Acc & Finance
Salary SGD 2,800 - 3,000 /MonthWho you'll be working for InsuranceWhat requirements you'll need to be eligible
  • Min Nitec holders
  • Prior customer service experience
What you'll be doing on the job
  • Deliver excellent, professional and warm service to our clients and partners over phone and email.
  • Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
  • Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
  • Be active in identifying concerns for feedback to management and take part in improvement initiatives.
  • Ensure complete and accurate updates on client interactions in our systems and applications.
  • Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
  • Possess strong communication skills and are comfortable with engaging across levels and departments.
  • Prepared to perform additional or paid overtime duties during operational exigencies when required.
  • Support service team with continual improvement initiatives and projects when delegated by management
Consultant Contact Posted by: Varick Lee Zhao Yi
Phone:
Email:
Reg No: R2197221
HTTPS://ABOUT.RECRUITFIRST.CO/VARICKZY.LEE
Overview Offices Singapore
Job-type Full-Time
Job Category Banking & Finance
Industries Acc & Finance
Salary SGD 2,800 - 3,000 /MonthWho you'll be working for InsuranceWhat requirements you'll need to be eligible
  • Min Nitec holders
  • Prior customer service experience
What you'll be doing on the job
  • Deliver excellent, professional and warm service to our clients and partners over phone and email.
  • Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
  • Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
  • Be active in identifying concerns for feedback to management and take part in improvement initiatives.
  • Ensure complete and accurate updates on client interactions in our systems and applications.
  • Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
  • Possess strong communication skills and are comfortable with engaging across levels and departments.
  • Prepared to perform additional or paid overtime duties during operational exigencies when required.
  • Support service team with continual improvement initiatives and projects when delegated by management
Consultant Contact Posted by: Varick Lee Zhao Yi
Phone:
Email:
Reg No: R2197221
HTTPS://ABOUT.RECRUITFIRST.CO/VARICKZY.LEE