Checking job availability...
Original
Simplified
Job-type Full-Time
Job Category Banking & Finance
Industries Acc & Finance
Salary SGD 2,800 - 3,000 /MonthWho you'll be working for InsuranceWhat requirements you'll need to be eligible
- Min Nitec holders
- Prior customer service experience
- Deliver excellent, professional and warm service to our clients and partners over phone and email.
- Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
- Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
- Be active in identifying concerns for feedback to management and take part in improvement initiatives.
- Ensure complete and accurate updates on client interactions in our systems and applications.
- Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
- Possess strong communication skills and are comfortable with engaging across levels and departments.
- Prepared to perform additional or paid overtime duties during operational exigencies when required.
- Support service team with continual improvement initiatives and projects when delegated by management
Phone:
Email:
Reg No: R2197221
HTTPS://ABOUT.RECRUITFIRST.CO/VARICKZY.LEE
Job-type Full-Time
Job Category Banking & Finance
Industries Acc & Finance
Salary SGD 2,800 - 3,000 /MonthWho you'll be working for InsuranceWhat requirements you'll need to be eligible
- Min Nitec holders
- Prior customer service experience
- Deliver excellent, professional and warm service to our clients and partners over phone and email.
- Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
- Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
- Be active in identifying concerns for feedback to management and take part in improvement initiatives.
- Ensure complete and accurate updates on client interactions in our systems and applications.
- Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
- Possess strong communication skills and are comfortable with engaging across levels and departments.
- Prepared to perform additional or paid overtime duties during operational exigencies when required.
- Support service team with continual improvement initiatives and projects when delegated by management
Phone:
Email:
Reg No: R2197221
HTTPS://ABOUT.RECRUITFIRST.CO/VARICKZY.LEE