
Renewal Sales Representative (Singapore)
Salary undisclosed
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- Manage a sales territory carrying an individual renewal rate target in contract renewal and growth.
- Meet/exceed assigned renewal rate and retention targets
- Working on a rolling 4 quarter cycle, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal
- Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximize the opportunity
- Maintain accurate account, license, service contract, asset and entitlement records within salesforce.com and ongoing customer interaction through the available data sources (such as Tableau dashboards).
- Manage renewals from opportunity to invoice, understanding pricing and contractual obligations.
- Predictable Forecasting - Demonstrated success in predictably and consistently delivering monthly and quarterly forecast through strong opportunity management.
- Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve
- Track non-renewal, pending, and lost renewals including reasons for cancellation
- Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
- Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data /analytics across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth
- Ability to create and communicate business value through data, networking, app dev, and analytics technology
- C-level poised, confident executive presence and polish, and excellent listening skills.
- Collaborates cross-functionally to ensure adoption and lifetime value by aligning solutions to high priority customer initiatives, adoption, value realization, and ultimately high customer satisfaction
- Expertise in team selling with sales, customer success, pre-sales, partners, and services.
- Experience in a sales function that includes both direct customer interaction and working within a channel sales model
- Works jointly with the wider Account Team to accurately score the health of customers and to Identify and Mitigate renewal risk up to a year ahead of renewal date.
- Manage accounts by building and developing client relationships through personalised contact, understanding of client's needs, probing for expanded opportunity and use cases and ability to communicate solution values of products & services
- Excellent organisational skills with the ability to prioritise tasks, take initiative and work proactively with minimal supervision.
- Attention to detail through data analysis, logical thinking and collaboration.
- Has a team mentality. Willing to grow and help other RSR teammates grow by offering and accepting wisdom and help when needed.
- Have a strong product understanding, system knowledge and processes to manage a pipeline of opportunity.
- Fluency in oral and written English - additional Asian languages is a plus.
- Manage a sales territory carrying an individual renewal rate target in contract renewal and growth.
- Meet/exceed assigned renewal rate and retention targets
- Working on a rolling 4 quarter cycle, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal
- Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximize the opportunity
- Maintain accurate account, license, service contract, asset and entitlement records within salesforce.com and ongoing customer interaction through the available data sources (such as Tableau dashboards).
- Manage renewals from opportunity to invoice, understanding pricing and contractual obligations.
- Predictable Forecasting - Demonstrated success in predictably and consistently delivering monthly and quarterly forecast through strong opportunity management.
- Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve
- Track non-renewal, pending, and lost renewals including reasons for cancellation
- Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
- Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data /analytics across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth
- Ability to create and communicate business value through data, networking, app dev, and analytics technology
- C-level poised, confident executive presence and polish, and excellent listening skills.
- Collaborates cross-functionally to ensure adoption and lifetime value by aligning solutions to high priority customer initiatives, adoption, value realization, and ultimately high customer satisfaction
- Expertise in team selling with sales, customer success, pre-sales, partners, and services.
- Experience in a sales function that includes both direct customer interaction and working within a channel sales model
- Works jointly with the wider Account Team to accurately score the health of customers and to Identify and Mitigate renewal risk up to a year ahead of renewal date.
- Manage accounts by building and developing client relationships through personalised contact, understanding of client's needs, probing for expanded opportunity and use cases and ability to communicate solution values of products & services
- Excellent organisational skills with the ability to prioritise tasks, take initiative and work proactively with minimal supervision.
- Attention to detail through data analysis, logical thinking and collaboration.
- Has a team mentality. Willing to grow and help other RSR teammates grow by offering and accepting wisdom and help when needed.
- Have a strong product understanding, system knowledge and processes to manage a pipeline of opportunity.
- Fluency in oral and written English - additional Asian languages is a plus.