
Inbound Sales Development Representative (Singapore)
Salary undisclosed
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- Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma's platform and pricing
- Close inbound sales requests for expanding subscription
- Adding products
- Adding licenses
- Adding new instances to existing account
- Upgrading to Enterprise Plan
- Manage inbound billing requests (such as processing renewals and changing payment term/method)
- Close targeted outbound account renewals
- Qualify and route inbound sales requests from net-new prospects to an aligned Account Executive
- Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
- Desire to build career in Sales - ultimately working towards Business Development Representative and Account Executive roles at Figma
- Excellent written and verbal communication skills as well as exceptional attention to detail
- Proficient organizational and time-management abilities, and proven track record of prioritizing by urgency/impact of tasks
- Strong technical aptitude with ability to learn new products, processes, and policies as we go
- Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
- Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
- Proven ability to initiate tasks independently and adapt swiftly to feedback
- Exposure to or interest in product development and web-based collaborative tools
- B2B SaaS experience
- Customer-facing Sales/Support experience
- Multilingual (any additional Asian languages)
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
- Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma's platform and pricing
- Close inbound sales requests for expanding subscription
- Adding products
- Adding licenses
- Adding new instances to existing account
- Upgrading to Enterprise Plan
- Manage inbound billing requests (such as processing renewals and changing payment term/method)
- Close targeted outbound account renewals
- Qualify and route inbound sales requests from net-new prospects to an aligned Account Executive
- Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
- Desire to build career in Sales - ultimately working towards Business Development Representative and Account Executive roles at Figma
- Excellent written and verbal communication skills as well as exceptional attention to detail
- Proficient organizational and time-management abilities, and proven track record of prioritizing by urgency/impact of tasks
- Strong technical aptitude with ability to learn new products, processes, and policies as we go
- Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
- Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
- Proven ability to initiate tasks independently and adapt swiftly to feedback
- Exposure to or interest in product development and web-based collaborative tools
- B2B SaaS experience
- Customer-facing Sales/Support experience
- Multilingual (any additional Asian languages)
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews