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- Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Ensures the smooth running of the hotel operations by performing all tasks as required.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Upholds a flawless impression and perception of the Pullman Singapore Orchard, Pullman services, products, and colleagues.
- Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
- Works with Front Office, F&B and Housekeeping Team to ensure seamless service and operations.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Attends to guest incidents and handles problem resolution.
- Assists with the daily operations of Front Office.
- Drives the ALL Loyalty Programme for new registrations.
- Diploma from preferably hospitality or related field
- Minimum 3 years' relevant experience with at least 1 year at a managerial level
- Excellent communication and written skills in English and ability to communicate in a second language
- Has knowledge of Opera (PMS) and POS
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Train and motivate colleagues.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
- Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Ensures the smooth running of the hotel operations by performing all tasks as required.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Upholds a flawless impression and perception of the Pullman Singapore Orchard, Pullman services, products, and colleagues.
- Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
- Works with Front Office, F&B and Housekeeping Team to ensure seamless service and operations.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Attends to guest incidents and handles problem resolution.
- Assists with the daily operations of Front Office.
- Drives the ALL Loyalty Programme for new registrations.
- Diploma from preferably hospitality or related field
- Minimum 3 years' relevant experience with at least 1 year at a managerial level
- Excellent communication and written skills in English and ability to communicate in a second language
- Has knowledge of Opera (PMS) and POS
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Train and motivate colleagues.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively