
Customer Service Agent (Call Center) | Contract
$ 2,600 - $ 3,000 / month
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- First level helpdesk to respond to calls.
- Provide first call resolution to users who called in the hotline which is public facing, advising on issues.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact.
- Perform outbound calls to users who leave callback.
- Handle emails as assigned by team leader.
- Handle responses via the Chatbot.
- Minimum O Level education.
- At least 1 year experience in a call center environment.
- Experience in dealing with Public, Government/IMDA/GovTech contact centre/service desk agents.
- Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Excellent verbal and written communication skills.
- 44 hours per week, able to work rotating shift hours including weekends and public holiday.
- First level helpdesk to respond to calls.
- Provide first call resolution to users who called in the hotline which is public facing, advising on issues.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact.
- Perform outbound calls to users who leave callback.
- Handle emails as assigned by team leader.
- Handle responses via the Chatbot.
- Minimum O Level education.
- At least 1 year experience in a call center environment.
- Experience in dealing with Public, Government/IMDA/GovTech contact centre/service desk agents.
- Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Excellent verbal and written communication skills.
- 44 hours per week, able to work rotating shift hours including weekends and public holiday.