Guest Services Officer - Guest Services Centre

Join us at Andaz Singapore, the first Andaz hotel in South East Asia!

Occupying Levels 25 to 39 of the DUO Tower, Andaz Singapore is a lifestyle hotel brand by Hyatt Hotels Corporation that inspires fresh perspectives. The first Andaz property in Southeast Asia offers well-appointed guestrooms and suites, four event venues, and five dining and drinking concepts, with stunning views of the city. Situated at the crossroads of the Kampong Glam, Little India and Bras Basah Bugis cultural districts—with their intimate shophouse-filled alleyways and atmospheric colours, textures and flavours— Andaz Singapore aims to spark discovery of the rich culture of Singapore, and inspire guests to experience the city from new angles.

Come join us to express your Andaz as Guest Services Officer - Guest Services Centre (conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer - Guest Services Centre, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Your Profile

• Possesses minimum G.C.E. "O" levels.
• No prior experience is needed.
• 1-2 years of experience in hotel or call centre operations will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
• A can-do attitude.
• Mandarin speaking is preferred.
• Able to work shifts, weekends and public holidays.
  
  

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

Join us at Andaz Singapore, the first Andaz hotel in South East Asia!

Occupying Levels 25 to 39 of the DUO Tower, Andaz Singapore is a lifestyle hotel brand by Hyatt Hotels Corporation that inspires fresh perspectives. The first Andaz property in Southeast Asia offers well-appointed guestrooms and suites, four event venues, and five dining and drinking concepts, with stunning views of the city. Situated at the crossroads of the Kampong Glam, Little India and Bras Basah Bugis cultural districts—with their intimate shophouse-filled alleyways and atmospheric colours, textures and flavours— Andaz Singapore aims to spark discovery of the rich culture of Singapore, and inspire guests to experience the city from new angles.

Come join us to express your Andaz as Guest Services Officer - Guest Services Centre (conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer - Guest Services Centre, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Your Profile

• Possesses minimum G.C.E. "O" levels.
• No prior experience is needed.
• 1-2 years of experience in hotel or call centre operations will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
• A can-do attitude.
• Mandarin speaking is preferred.
• Able to work shifts, weekends and public holidays.
  
  

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **