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We bring people and technology together.
We advance communities and transform industries.We’re searching for a Service Management Officer (Network) to be part of our diverse team of talent here at NCS!If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!What we seek to accomplish together:
- Ensures operational services are delivered in accordance to project requirements.
- Monitor and report to client on the SLA/KPI of the in-scope networks, grouped under the network technology family.
- Ensure respective operational service levels are met.
- Provide monthly summary and/or progress report on
- Networks health
- Operation risks
- Status of Change Request / Service Request
- List of Solved/Unsolved Problems under Network category.
- Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project, service delivery and maintenance support.
- Monitor and update client on operation concern and/or compliance matters and propose resolution.
- Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.
- Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.
- Review changes in network software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure.
- Conduct and/or participate in management update meetings - CCC , Operations, Service Review, Audit and Management Meeting.
- Review reports from Operations & Support (O&S) project teams within the network category.
- Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
- Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
- Prepare Management plan and submit compilation to the Client annually.
- BSc degree in Computer Science or similar relevant field
- Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of network planning, implementation, operation and management
- Have at least five (5) years of experience in leading a team in a similar capacity
- Have good working knowledge managing enterprise network, technically competent in LAN/WIFI, RADIUS/TACACS+ and WAN technologies
- Hands on experience in networking, routing and switching, TCP/IP
- Good understanding of network protocols and standards to manage firewalls and perform the security investigations
- Experienced with firmware/configuration backup/restore, log review, network performance tuning
- In depth knowledge of best practices around management, control, and monitoring of network infrastructure
- Outstanding organizational and time management skills
- Excellent communication and leadership skills
- Analytical thinker and problem solver
- Attention to details
- Have good interpersonal, presentation, written and communication skills
- Maintain effective communication channels with stakeholders
- Manage issues & risks and ensure timely escalation
- Ability to manage concurrent tasks
- Technical certification such as CCNA/CCNP/CCIE or equivalent
- Be ITIL Foundation certified
- Familiar with ISO 9001 and ISO 27001
We bring people and technology together.
We advance communities and transform industries.We’re searching for a Service Management Officer (Network) to be part of our diverse team of talent here at NCS!If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!What we seek to accomplish together:
- Ensures operational services are delivered in accordance to project requirements.
- Monitor and report to client on the SLA/KPI of the in-scope networks, grouped under the network technology family.
- Ensure respective operational service levels are met.
- Provide monthly summary and/or progress report on
- Networks health
- Operation risks
- Status of Change Request / Service Request
- List of Solved/Unsolved Problems under Network category.
- Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project, service delivery and maintenance support.
- Monitor and update client on operation concern and/or compliance matters and propose resolution.
- Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.
- Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.
- Review changes in network software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure.
- Conduct and/or participate in management update meetings - CCC , Operations, Service Review, Audit and Management Meeting.
- Review reports from Operations & Support (O&S) project teams within the network category.
- Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
- Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
- Prepare Management plan and submit compilation to the Client annually.
- BSc degree in Computer Science or similar relevant field
- Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of network planning, implementation, operation and management
- Have at least five (5) years of experience in leading a team in a similar capacity
- Have good working knowledge managing enterprise network, technically competent in LAN/WIFI, RADIUS/TACACS+ and WAN technologies
- Hands on experience in networking, routing and switching, TCP/IP
- Good understanding of network protocols and standards to manage firewalls and perform the security investigations
- Experienced with firmware/configuration backup/restore, log review, network performance tuning
- In depth knowledge of best practices around management, control, and monitoring of network infrastructure
- Outstanding organizational and time management skills
- Excellent communication and leadership skills
- Analytical thinker and problem solver
- Attention to details
- Have good interpersonal, presentation, written and communication skills
- Maintain effective communication channels with stakeholders
- Manage issues & risks and ensure timely escalation
- Ability to manage concurrent tasks
- Technical certification such as CCNA/CCNP/CCIE or equivalent
- Be ITIL Foundation certified
- Familiar with ISO 9001 and ISO 27001

About Singtel
Size | More than 250 |
Industry | Integrated Telecommunication Services |
Location | Singapore |
Founded | 1 January 1879 |