Client Support Specialist

A little bit about us…

SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel.

We have a global collection of 200,000 apartments in 90 countries and operate across offices in London, Lancaster, Madrid, Denver and Hyderabad.

We take a personal approach to everything we do, and that’s what sets us apart. Our inventory of serviced apartments is carefully cultivated from relationships with over 1000 operators around the world.

Welcome to the Account Management team

The Account Management team is our largest and most lively at SilverDoor Apartments.

It consists of eight expert units who each look after a set of dedicated clients and share the responsibility of sourcing suitable serviced apartment options.

Our clients are mostly large corporate companies that send employees away on business around the world.

This team processes accommodation requests by utilising their substantial industry knowledge and contacts.

Regular property visits allow you to get out and about networking across the Singapore and APAC.

Benefits:

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy! Other benefits that you will receive working for us are:

• Competitive salary
• Medical insurance
• A paid day off to celebrate your birthday
• Long service holidays
• Annual employee recognition awards
• Holiday purchase scheme

Your role at SilverDoor Apartments

As a Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings.

With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates.

Your guidance will be needed to help your team monitor client payments, negotiate rates, and build relationships with property partners. In time, you’ll progress to bringing on new clients through business development, as well as have the opportunity to demonstrate your problem-solving skills.

Ideally, you’ll have

• Previous experience in a customer service role
• Knowledge of the travel/hospitality industry
• Mandarin as second language (desirable but not essential)
• Administration experience
• A grasp of property sales/lettings (desirable but not essential)
• Must be a Singaporean national

Job Type: Full-time

Pay: $40,000.00 - $45,400.00 per year

Schedule:

• Monday to Friday

License/Certification:

• right to work? (Required)

Work Location: In person

A little bit about us…

SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel.

We have a global collection of 200,000 apartments in 90 countries and operate across offices in London, Lancaster, Madrid, Denver and Hyderabad.

We take a personal approach to everything we do, and that’s what sets us apart. Our inventory of serviced apartments is carefully cultivated from relationships with over 1000 operators around the world.

Welcome to the Account Management team

The Account Management team is our largest and most lively at SilverDoor Apartments.

It consists of eight expert units who each look after a set of dedicated clients and share the responsibility of sourcing suitable serviced apartment options.

Our clients are mostly large corporate companies that send employees away on business around the world.

This team processes accommodation requests by utilising their substantial industry knowledge and contacts.

Regular property visits allow you to get out and about networking across the Singapore and APAC.

Benefits:

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy! Other benefits that you will receive working for us are:

• Competitive salary
• Medical insurance
• A paid day off to celebrate your birthday
• Long service holidays
• Annual employee recognition awards
• Holiday purchase scheme

Your role at SilverDoor Apartments

As a Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings.

With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates.

Your guidance will be needed to help your team monitor client payments, negotiate rates, and build relationships with property partners. In time, you’ll progress to bringing on new clients through business development, as well as have the opportunity to demonstrate your problem-solving skills.

Ideally, you’ll have

• Previous experience in a customer service role
• Knowledge of the travel/hospitality industry
• Mandarin as second language (desirable but not essential)
• Administration experience
• A grasp of property sales/lettings (desirable but not essential)
• Must be a Singaporean national

Job Type: Full-time

Pay: $40,000.00 - $45,400.00 per year

Schedule:

• Monday to Friday

License/Certification:

• right to work? (Required)

Work Location: In person