Customer Service Officer
Salary undisclosed
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Job Description & Requirements
- Greet guests and visitors warmly and make them feel welcome and attended
- Manage guests/customers queries, requests, feedbacks
- Answer phone an email inquiry from potential guests in a timely and respectful manner
- Receive and redirect mail, phone calls, packages, etc
- Anticipate guests needs to accommodate them and provide an exceptional guest experience
- Perform basic administrative/secretarial/reception duties
- Maintain inventory of supplies and order new stock as needed
- Running errands to assist guests/customers
- Handle promotion for events, voucher claims etc
- Record incident reports and assist in follow up actions (if any)
- Ensure that guest spaces and lobby are always clean and tidy
- Any other ad hoc duties as assigned
Job Description & Requirements
- Greet guests and visitors warmly and make them feel welcome and attended
- Manage guests/customers queries, requests, feedbacks
- Answer phone an email inquiry from potential guests in a timely and respectful manner
- Receive and redirect mail, phone calls, packages, etc
- Anticipate guests needs to accommodate them and provide an exceptional guest experience
- Perform basic administrative/secretarial/reception duties
- Maintain inventory of supplies and order new stock as needed
- Running errands to assist guests/customers
- Handle promotion for events, voucher claims etc
- Record incident reports and assist in follow up actions (if any)
- Ensure that guest spaces and lobby are always clean and tidy
- Any other ad hoc duties as assigned