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Customer Service Officer

Salary undisclosed

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Job Description & Requirements

  • Greet guests and visitors warmly and make them feel welcome and attended
  • Manage guests/customers queries, requests, feedbacks
  • Answer phone an email inquiry from potential guests in a timely and respectful manner
  • Receive and redirect mail, phone calls, packages, etc
  • Anticipate guests needs to accommodate them and provide an exceptional guest experience
  • Perform basic administrative/secretarial/reception duties
  • Maintain inventory of supplies and order new stock as needed
  • Running errands to assist guests/customers
  • Handle promotion for events, voucher claims etc
  • Record incident reports and assist in follow up actions (if any)
  • Ensure that guest spaces and lobby are always clean and tidy
  • Any other ad hoc duties as assigned
Job Description & Requirements

  • Greet guests and visitors warmly and make them feel welcome and attended
  • Manage guests/customers queries, requests, feedbacks
  • Answer phone an email inquiry from potential guests in a timely and respectful manner
  • Receive and redirect mail, phone calls, packages, etc
  • Anticipate guests needs to accommodate them and provide an exceptional guest experience
  • Perform basic administrative/secretarial/reception duties
  • Maintain inventory of supplies and order new stock as needed
  • Running errands to assist guests/customers
  • Handle promotion for events, voucher claims etc
  • Record incident reports and assist in follow up actions (if any)
  • Ensure that guest spaces and lobby are always clean and tidy
  • Any other ad hoc duties as assigned