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Customer Service Representative (1 year contract)

$ 2,300 - $ 3,000 / month

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Job Responsibilities:

  • Administer hangtag approvals according to brand certification and approval guidelines
  • Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
  • Follow up with customer (through email) to obtain support documents (fiber/yarn purchase invoice, fabric purchase invoice etc)
  • Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
  • Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
  • Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
  • Carry out and keep accurate records of customer information for verification and safeguard our brands
  • Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
  • Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
  • Issue garment letters and challenge if observing violation of brand guidelines
  • Educate customers application process of hangtag requests via of our system

Job Requirements:

  • Good interpersonal skills
  • Ability to work independently and communicate to all level effectively
  • Experience in operating of Textile Laboratory Testing equipment will be an added advantage

Job Responsibilities:

  • Administer hangtag approvals according to brand certification and approval guidelines
  • Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
  • Follow up with customer (through email) to obtain support documents (fiber/yarn purchase invoice, fabric purchase invoice etc)
  • Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
  • Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
  • Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
  • Carry out and keep accurate records of customer information for verification and safeguard our brands
  • Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
  • Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
  • Issue garment letters and challenge if observing violation of brand guidelines
  • Educate customers application process of hangtag requests via of our system

Job Requirements:

  • Good interpersonal skills
  • Ability to work independently and communicate to all level effectively
  • Experience in operating of Textile Laboratory Testing equipment will be an added advantage