
Ticketing Officer/ Travel agency - Amadeus System
Responsibilities:
- Assist with booking management and walk-in customer inquiries, ensuring a smooth ticketing process.
- Process and confirm reservations, amendments, and cancellations accurately for passengers.
- Handle queries from travelers, corporate clients, agents, and BSPs through phone and email.
- Manage ticketing tasks such as issuing tickets, processing mileage redemptions, rebooking, reissuing, and adjusting schedules as needed.
- Keep customer profiles and membership accounts up to date based on any modifications.
- Inform customers about ongoing promotions, provide necessary program materials, and guide them through form submissions.
- Address customer concerns and feedback, working closely with the backend team to resolve issues effectively.
- Participate in planning discussions, including needs assessment and budget recommendations.
- Support the team in identifying potential business opportunities during meetings.
- Oversee ticket distribution and assist in organizing event logistics.
- Stay updated on industry trends, airline policies, and market developments.
- Perform additional tasks as assigned by management, ensuring the smooth operation and improvement of the Quality Management System.
Requirements:
- Minimum of 2 years of relevant experience, with a solid understanding of airfares and reservations.
- Ability to work independently, remain patient, and perform under pressure.
- Strong team player with excellent interpersonal skills.
- Proficient in Air Ticketing and GDS (Amadeus) is a must
- Knowledge of the Sabre system is a plus point
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to:
EA License No.: 13C6305
Registration No.: R1985956
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Responsibilities:
- Assist with booking management and walk-in customer inquiries, ensuring a smooth ticketing process.
- Process and confirm reservations, amendments, and cancellations accurately for passengers.
- Handle queries from travelers, corporate clients, agents, and BSPs through phone and email.
- Manage ticketing tasks such as issuing tickets, processing mileage redemptions, rebooking, reissuing, and adjusting schedules as needed.
- Keep customer profiles and membership accounts up to date based on any modifications.
- Inform customers about ongoing promotions, provide necessary program materials, and guide them through form submissions.
- Address customer concerns and feedback, working closely with the backend team to resolve issues effectively.
- Participate in planning discussions, including needs assessment and budget recommendations.
- Support the team in identifying potential business opportunities during meetings.
- Oversee ticket distribution and assist in organizing event logistics.
- Stay updated on industry trends, airline policies, and market developments.
- Perform additional tasks as assigned by management, ensuring the smooth operation and improvement of the Quality Management System.
Requirements:
- Minimum of 2 years of relevant experience, with a solid understanding of airfares and reservations.
- Ability to work independently, remain patient, and perform under pressure.
- Strong team player with excellent interpersonal skills.
- Proficient in Air Ticketing and GDS (Amadeus) is a must
- Knowledge of the Sabre system is a plus point
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to:
EA License No.: 13C6305
Registration No.: R1985956
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.