
GUEST SERVICE OFFICER
$ 2,200 - $ 2,200 / month
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Salary: $2,200 to $2,400 (3 Rotating Shifts)
Work Location: Orchard
Job Description:
Work closely with the Residence Manager in providing courteous services to guests
Responds efficiently and tactfully to guests’ complaints, requests, and enquiries
Ensure that all telephone calls are handled promptly within three rings
Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
Project a courteous and hospitable attitude, maintaining good guest relations with in-house guests at all times
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary
Ensure guest room security, emergency, and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures
Be familiar and provide guests with accurate information about SR facilities and functions as well as major city attractions and events
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel
Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard
Hanny Nurdjaja
EA Personnel Registration No. R21101563
EA License No. 05C3451
Work Location: Orchard
Job Description:
Work closely with the Residence Manager in providing courteous services to guests
Responds efficiently and tactfully to guests’ complaints, requests, and enquiries
Ensure that all telephone calls are handled promptly within three rings
Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
Project a courteous and hospitable attitude, maintaining good guest relations with in-house guests at all times
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary
Ensure guest room security, emergency, and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures
Be familiar and provide guests with accurate information about SR facilities and functions as well as major city attractions and events
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel
Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard
Hanny Nurdjaja
EA Personnel Registration No. R21101563
EA License No. 05C3451