Health Services Specialist (1 Year Contract)
$ 3,000 - $ 3,800 / month
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Original
Simplified
Concierge
- Provide on-site concierge services based at private panel hospital
- Provide appointment booking service at our panel specialists (back up)
- Ensure SOP are followed when issuing complimentary taxi/ parking vouchers to customers who qualify.
- Daily reporting to Medical Services Consultant on volume of walk ins at concierge.
- Make follow up calls/ send emails to confirm appointments booked at our partner hospitals and their participating specialists.
- Provide end to end support for each case handled.
- Ability to assist customers on their recovery claims process.
- Attend service and product trainings or any other trainings as and when required.
- Adhere to standard operating procedures for customer data privacy and protection.
- Provide Team Lead with feedback from customers and financial consultants.
- Adhere to company’s code of conduct.
- Processing of data entry for recovery payments
- Process recovery cheque payments and perform data entry into backend system
PRUShield Claims Recovery
- Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
- Daily reporting to PRUShield Recovery Team Lead on call activity and outcomes.
- Provide end to end support for each case handled.
- Ability to assist customers on their recovery claims process.
- Attend service and product trainings or any other trainings as and where required.
- Adhere to standard operating procedures for customer data privacy and protection (PDPA).
- Provide Team Lead with feedback from customers and financial consultants.
- Adhere to company’s code of conduct.
- Provide administrative support such as arranging courier, collecting courier, scanning and printing documents.
Who we are looking for:
Competencies & Personal Traits
- Friendly, proactive and service oriented
- Team player and enjoys interacting with customers
Working Experience
- At least two years’ experience in a customer service capacity
- One to two years’ experience in integrated shield/ life insurance/ claims will be advantageous
Professional Qualifications
- Life insurance qualifications – Certificate in Life & Health Insurance will be an added advantage
Education
- Poly diploma, GCE A level or relevant work experience
Concierge
- Provide on-site concierge services based at private panel hospital
- Provide appointment booking service at our panel specialists (back up)
- Ensure SOP are followed when issuing complimentary taxi/ parking vouchers to customers who qualify.
- Daily reporting to Medical Services Consultant on volume of walk ins at concierge.
- Make follow up calls/ send emails to confirm appointments booked at our partner hospitals and their participating specialists.
- Provide end to end support for each case handled.
- Ability to assist customers on their recovery claims process.
- Attend service and product trainings or any other trainings as and when required.
- Adhere to standard operating procedures for customer data privacy and protection.
- Provide Team Lead with feedback from customers and financial consultants.
- Adhere to company’s code of conduct.
- Processing of data entry for recovery payments
- Process recovery cheque payments and perform data entry into backend system
PRUShield Claims Recovery
- Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
- Daily reporting to PRUShield Recovery Team Lead on call activity and outcomes.
- Provide end to end support for each case handled.
- Ability to assist customers on their recovery claims process.
- Attend service and product trainings or any other trainings as and where required.
- Adhere to standard operating procedures for customer data privacy and protection (PDPA).
- Provide Team Lead with feedback from customers and financial consultants.
- Adhere to company’s code of conduct.
- Provide administrative support such as arranging courier, collecting courier, scanning and printing documents.
Who we are looking for:
Competencies & Personal Traits
- Friendly, proactive and service oriented
- Team player and enjoys interacting with customers
Working Experience
- At least two years’ experience in a customer service capacity
- One to two years’ experience in integrated shield/ life insurance/ claims will be advantageous
Professional Qualifications
- Life insurance qualifications – Certificate in Life & Health Insurance will be an added advantage
Education
- Poly diploma, GCE A level or relevant work experience