Retail Manager/ Field Trainer (Corporate based)

About this role:

The Retail Manager (Field Trainer/Educator) will oversee the retail operations and drive sales for our retail stores across Singapore. This role requires a driven leader with a passion for the beauty industry, exceptional sales acumen, and strong operational expertise to ensure the highest standards of customer service and store sales performance.

Retail Operational Management:

• Oversee the day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
• Implement and monitor operational standards to ensure consistency and excellence across all stores.
• Conduct regular store visits to assess performance, identify areas for improvement, and provide coaching to store managers.

Brand Training & Sales Coaching:

• Develop and execute sales strategies to achieve and exceed sales targets across all stores in the area.
• Attend brand forums and cascade sessions.
• Host brand principal visits and presenting of business reviews.
• Produce and maintain physical and digital education and materials.
• Design retail guideline and training curricula within time and budget constraints.
• Motivate and inspire store teams to deliver exceptional customer service and achieve sales goals.

Team Development:

• Recruit, train, and develop Store managers and their Beauty Advisors to ensure a high level of competence and engagement.
• Foster a positive and collaborative team culture, encouraging continuous learning and development.
• Conduct regular performance reviews, set clear objectives, and provide ongoing feedback and support.

Customer Experience:

• Ensure that all stores provide an outstanding customer experience, maintaining high standards of service and product knowledge.
• Address and resolve customer complaints and issues promptly and effectively.
• Implement initiatives to enhance customer loyalty and retention.

Inventory and Merchandising:

• Oversee inventory management to ensure optimal stock levels and minimize shrinkage.
• Ensure that visual merchandising standards are consistently maintained to attract customers and drive sales.
• Coordinate with the merchandising team to execute promotional activities and product launches.

Financial Management:

• Manage the area’s budget, including sales targets, labour costs, and other operational expenses.
• Monitor financial performance, analyse variances, and implement corrective actions to achieve financial goals.
• Prepare regular reports on sales, expenses, and other key performance indicators for senior management.

Requirements:

• A passion for beauty and a strong sense of creativity.
• Strong experience in Retail Operations Management positions, with hands-on exposure in Singapore and region.
• In-depth knowledge of the beauty industry, including trends, brands and consumer preferences.
• Strong analytical skills with the ability to interpret sales data, market insights, and financial reports.
• Exceptional communication, negotiation, and relationship-building skills.
• Strategic thinker with the ability to translate ideas into actionable plans.
• Proficiency in using sales and data analysis tools.
• Previous experience in managing and developing high-performing teams.
• Demonstrated ability to thrive in a fast-paced and dynamic environment.

About this role:

The Retail Manager (Field Trainer/Educator) will oversee the retail operations and drive sales for our retail stores across Singapore. This role requires a driven leader with a passion for the beauty industry, exceptional sales acumen, and strong operational expertise to ensure the highest standards of customer service and store sales performance.

Retail Operational Management:

• Oversee the day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
• Implement and monitor operational standards to ensure consistency and excellence across all stores.
• Conduct regular store visits to assess performance, identify areas for improvement, and provide coaching to store managers.

Brand Training & Sales Coaching:

• Develop and execute sales strategies to achieve and exceed sales targets across all stores in the area.
• Attend brand forums and cascade sessions.
• Host brand principal visits and presenting of business reviews.
• Produce and maintain physical and digital education and materials.
• Design retail guideline and training curricula within time and budget constraints.
• Motivate and inspire store teams to deliver exceptional customer service and achieve sales goals.

Team Development:

• Recruit, train, and develop Store managers and their Beauty Advisors to ensure a high level of competence and engagement.
• Foster a positive and collaborative team culture, encouraging continuous learning and development.
• Conduct regular performance reviews, set clear objectives, and provide ongoing feedback and support.

Customer Experience:

• Ensure that all stores provide an outstanding customer experience, maintaining high standards of service and product knowledge.
• Address and resolve customer complaints and issues promptly and effectively.
• Implement initiatives to enhance customer loyalty and retention.

Inventory and Merchandising:

• Oversee inventory management to ensure optimal stock levels and minimize shrinkage.
• Ensure that visual merchandising standards are consistently maintained to attract customers and drive sales.
• Coordinate with the merchandising team to execute promotional activities and product launches.

Financial Management:

• Manage the area’s budget, including sales targets, labour costs, and other operational expenses.
• Monitor financial performance, analyse variances, and implement corrective actions to achieve financial goals.
• Prepare regular reports on sales, expenses, and other key performance indicators for senior management.

Requirements:

• A passion for beauty and a strong sense of creativity.
• Strong experience in Retail Operations Management positions, with hands-on exposure in Singapore and region.
• In-depth knowledge of the beauty industry, including trends, brands and consumer preferences.
• Strong analytical skills with the ability to interpret sales data, market insights, and financial reports.
• Exceptional communication, negotiation, and relationship-building skills.
• Strategic thinker with the ability to translate ideas into actionable plans.
• Proficiency in using sales and data analysis tools.
• Previous experience in managing and developing high-performing teams.
• Demonstrated ability to thrive in a fast-paced and dynamic environment.