IT Support
Overview
Founded in Hong Kong in 1997, PC Partner has grown from a small contract manufacturer with fewer than 300 employees to a global leader in computer electronics. We design and sell our own branded products, including video graphics cards, Mini-PCs, motherboards, embedded systems, and gaming hardware, while also providing one-stop electronic manufacturing services to reputable brands worldwide. Leveraging our advanced R&D capabilities and state-of-the-art production facilities, we continually introduce innovative products to the market, staying ahead of industry trends to ensure competitiveness and meet the evolving needs of our customers.
Position Summary
Join us at the forefront of innovation! As we expand into Singapore, we’re seeking an IT Support to join our Information Technology team. Reporting to the IT System Administrator, you will be responsible for ensuring smooth IT operations within the Singapore office. Your role will involve setting up and maintaining IT equipment, assisting end-users with technical issues, and supporting the overall IT infrastructure.
Responsibilities
- Install, configure, and set up PCs, Laptops, and other IT peripherals.
- Ensure proper installation of software and necessary security updates.
- Maintain an up-to-date registry of all IT assets, including peripherals, PCs, and networking equipment.
- Manage inventory and track equipment allocation across departments.
- Set up and configure IP phones for employees.
- Assist in basic network troubleshooting and cable management.
- Provide first-level support for hardware and software issues.
- Escalate unresolved technical issues to the IT System Administrator when necessary.
- Collect periodic feedback and information from different departments regarding IT needs and challenges.
- Assist in implementing IT solutions to improve workflow and efficiency.
- Ensure proper handling and safe disposal of obsolete or non-functional equipment.
- Follow company policies and guidelines for IT security and data protection.
- Assist the IT System Administrator with assigned tasks, including system updates and troubleshooting.
- Support ad-hoc IT projects and office infrastructure improvements.
Requirements
- Diploma in Computer Science or related field
- At least 1 year of IT support experience in a corporate environment, as an individual contributor supporting IT functions of an organisation
- Strong knowledge of Windows 10/ Windows 11, Microsoft Services, IT Peripherals and IP Phone Config
- Knowledge in Microsoft Office/ 365, Scripting, Command Prompt and PowerShell is a plus
- Excellent written and spoken English communication skills; fluency in Chinese and Cantonese a plus for effective interaction with Chinese-speaking stakeholders
- Able to work independently with a proactive attitude
- Positive and proactive attitude with strong professional qualities
- Capable of working independently and collaboratively across departments
- Dynamic and adept in handling pressure effectively
- Candidates must meet legal requirements to work in Singapore without sponsorship
Overview
Founded in Hong Kong in 1997, PC Partner has grown from a small contract manufacturer with fewer than 300 employees to a global leader in computer electronics. We design and sell our own branded products, including video graphics cards, Mini-PCs, motherboards, embedded systems, and gaming hardware, while also providing one-stop electronic manufacturing services to reputable brands worldwide. Leveraging our advanced R&D capabilities and state-of-the-art production facilities, we continually introduce innovative products to the market, staying ahead of industry trends to ensure competitiveness and meet the evolving needs of our customers.
Position Summary
Join us at the forefront of innovation! As we expand into Singapore, we’re seeking an IT Support to join our Information Technology team. Reporting to the IT System Administrator, you will be responsible for ensuring smooth IT operations within the Singapore office. Your role will involve setting up and maintaining IT equipment, assisting end-users with technical issues, and supporting the overall IT infrastructure.
Responsibilities
- Install, configure, and set up PCs, Laptops, and other IT peripherals.
- Ensure proper installation of software and necessary security updates.
- Maintain an up-to-date registry of all IT assets, including peripherals, PCs, and networking equipment.
- Manage inventory and track equipment allocation across departments.
- Set up and configure IP phones for employees.
- Assist in basic network troubleshooting and cable management.
- Provide first-level support for hardware and software issues.
- Escalate unresolved technical issues to the IT System Administrator when necessary.
- Collect periodic feedback and information from different departments regarding IT needs and challenges.
- Assist in implementing IT solutions to improve workflow and efficiency.
- Ensure proper handling and safe disposal of obsolete or non-functional equipment.
- Follow company policies and guidelines for IT security and data protection.
- Assist the IT System Administrator with assigned tasks, including system updates and troubleshooting.
- Support ad-hoc IT projects and office infrastructure improvements.
Requirements
- Diploma in Computer Science or related field
- At least 1 year of IT support experience in a corporate environment, as an individual contributor supporting IT functions of an organisation
- Strong knowledge of Windows 10/ Windows 11, Microsoft Services, IT Peripherals and IP Phone Config
- Knowledge in Microsoft Office/ 365, Scripting, Command Prompt and PowerShell is a plus
- Excellent written and spoken English communication skills; fluency in Chinese and Cantonese a plus for effective interaction with Chinese-speaking stakeholders
- Able to work independently with a proactive attitude
- Positive and proactive attitude with strong professional qualities
- Capable of working independently and collaboratively across departments
- Dynamic and adept in handling pressure effectively
- Candidates must meet legal requirements to work in Singapore without sponsorship