Job Overview
We are seeking an experienced and dynamic Food Services Operations Manager to oversee our restaurant operations. The ideal candidate will be responsible for ensuring seamless service, managing teams, optimizing costs, and maintaining high customer satisfaction.
Key Responsibilities
Operational Management
- Supervise daily restaurant operations to ensure efficiency and excellence.
- Manage food inventory, supplier relationships, and procurement processes.
- Enforce compliance with health, safety, and food hygiene regulations.
- Develop operational strategies to enhance service quality and reduce costs.
Customer Experience & Service Quality
- Ensure outstanding customer service and promptly resolve guest concerns.
- Monitor food quality, consistency, and presentation to uphold brand standards.
- Implement service improvement initiatives based on customer feedback.
Staff Leadership & Training
- Recruit, train, and mentor restaurant staff, fostering a high-performing team.
- Plan shift schedules to optimize productivity and service levels.
- Conduct performance reviews and create professional development plans.
Marketing & Business Development
- Work closely with the marketing team to execute promotional campaigns.
- Identify new business opportunities and strategies to attract customers.
- Build and maintain strong relationships with vendors and corporate clients.
Compliance & Safety
- Ensure adherence to food safety, workplace safety, and regulatory guidelines.
- Conduct regular safety audits and staff training on emergency procedures.
Job Overview
We are seeking an experienced and dynamic Food Services Operations Manager to oversee our restaurant operations. The ideal candidate will be responsible for ensuring seamless service, managing teams, optimizing costs, and maintaining high customer satisfaction.
Key Responsibilities
✅ Operational Management
- Supervise daily restaurant operations to ensure efficiency and excellence.
- Manage food inventory, supplier relationships, and procurement processes.
- Enforce compliance with health, safety, and food hygiene regulations.
- Develop operational strategies to enhance service quality and reduce costs.
✅ Customer Experience & Service Quality
- Ensure outstanding customer service and promptly resolve guest concerns.
- Monitor food quality, consistency, and presentation to uphold brand standards.
- Implement service improvement initiatives based on customer feedback.
✅ Staff Leadership & Training
- Recruit, train, and mentor restaurant staff, fostering a high-performing team.
- Plan shift schedules to optimize productivity and service levels.
- Conduct performance reviews and create professional development plans.
✅ Marketing & Business Development
- Work closely with the marketing team to execute promotional campaigns.
- Identify new business opportunities and strategies to attract customers.
- Build and maintain strong relationships with vendors and corporate clients.
✅ Compliance & Safety
- Ensure adherence to food safety, workplace safety, and regulatory guidelines.
- Conduct regular safety audits and staff training on emergency procedures.