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Job Responsibilities:
- Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system.
- Troubleshooting and Issue Resolution: Troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
- Collaboration with Internal Teams: Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
- Product Testing and Feedback: Assist in testing new product features and provide feedback to the product development team
- Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance.
- Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics.
Job Requirements:
- Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
- Communication Skills: Excellent verbal and written communication skills are essential.
- Standby Duties after office hours on rotating basis with team members
- *Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.
Interested applicants please send your resume to [email protected]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
We regret that only shortlisted candidates will be contacted.
Job Responsibilities:
- Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system.
- Troubleshooting and Issue Resolution: Troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
- Collaboration with Internal Teams: Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
- Product Testing and Feedback: Assist in testing new product features and provide feedback to the product development team
- Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance.
- Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics.
Job Requirements:
- Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
- Communication Skills: Excellent verbal and written communication skills are essential.
- Standby Duties after office hours on rotating basis with team members
- *Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.
Interested applicants please send your resume to [email protected]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
We regret that only shortlisted candidates will be contacted.