Customer Operations & Services Officer

Order and Delivery Management Activities

· Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer

· Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery

· Avoid mis-delivery and minimize cost of delivery. In event of mis-delivery or shortage, seek alternatives and provide options to customers

· Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required

· Contribute to build up and maintain customer relationships and ensure customer satisfaction

· Ensure orders are executed are in compliance with TotalEnergies’s ethics and TotalEnergies Lubmarine’s policy.

Administration Activities

· Handle emails and answer telephone enquiries.

· Perform filing and archiving

· Perform ad hoc tasks upon management request.

Organization Administration

· Out of office coverage

· Identify best practices and share suggestions about possible improvement

· Act in accordance with local legislations, Group ethic rules and safety / quality specification

Requirement

Experience in Customer Service with a min. 3 years’ experience

Good communication and interpersonal skills, attention to details.

Proactive & innovative in seeking alternatives

Order and Delivery Management Activities

· Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer

· Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery

· Avoid mis-delivery and minimize cost of delivery. In event of mis-delivery or shortage, seek alternatives and provide options to customers

· Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required

· Contribute to build up and maintain customer relationships and ensure customer satisfaction

· Ensure orders are executed are in compliance with TotalEnergies’s ethics and TotalEnergies Lubmarine’s policy.

Administration Activities

· Handle emails and answer telephone enquiries.

· Perform filing and archiving

· Perform ad hoc tasks upon management request.

Organization Administration

· Out of office coverage

· Identify best practices and share suggestions about possible improvement

· Act in accordance with local legislations, Group ethic rules and safety / quality specification

Requirement

Experience in Customer Service with a min. 3 years’ experience

Good communication and interpersonal skills, attention to details.

Proactive & innovative in seeking alternatives