Epicareer Might not Working Properly
Learn More

Service Desk Operator

$ 2,700 - $ 4,200 / month

Checking job availability...

Original
Simplified

Job Description:

  • Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support).
  • Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up.
  • Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary.
  • Contribute and maintain a knowledge base of frequently asked questions and solutions.
  • Vendor coordination for customer onsite support when necessary.
  • Adhere to data centre routine and security procedures.
  • Working in a rotating shift schedule to ensure 24x7 coverage.

Requirements:

  • Customer service orientation and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Knowledge of IT infrastructure and networking concepts.
  • Good technical aptitude and problem solving skill.
  • Ability to work independently and as part of a team.

Job Description:

  • Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support).
  • Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up.
  • Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary.
  • Contribute and maintain a knowledge base of frequently asked questions and solutions.
  • Vendor coordination for customer onsite support when necessary.
  • Adhere to data centre routine and security procedures.
  • Working in a rotating shift schedule to ensure 24x7 coverage.

Requirements:

  • Customer service orientation and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Knowledge of IT infrastructure and networking concepts.
  • Good technical aptitude and problem solving skill.
  • Ability to work independently and as part of a team.