Front of House Staff

Job Overview: We are looking for a friendly, organized, and customer-oriented Front of House (FOH) staff member to join our team. As the first point of contact for clients and visitors, the FOH staff plays a key role in creating a welcoming and professional environment.

This position requires excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. The ideal candidate will be comfortable handling administrative tasks, managing client interactions, and ensuring smooth operations of the front desk area.

Responsibilities:

• Greet and welcome clients with a warm, friendly demeanor as they arrive at the studio.
• Assist clients with booking, rescheduling, or canceling yoga classes or private sessions.
• Answer phone calls, emails, and social media inquiries in a timely and professional manner.
• Handle client payments, process transactions, and maintain accurate records of client accounts.
• Manage the scheduling system to ensure classes and sessions are properly booked and organized.
• Provide information about class schedules, yoga instructors, and studio services to potential and current clients.
• Monitor and maintain a clean, organized, and welcoming front desk area.
• Support the overall smooth functioning of the studio by coordinating with instructors and other staff members.
• Handle any client concerns or issues professionally and escalate when necessary.
• Help with administrative tasks, including maintaining files and assisting with marketing efforts.

Job Overview: We are looking for a friendly, organized, and customer-oriented Front of House (FOH) staff member to join our team. As the first point of contact for clients and visitors, the FOH staff plays a key role in creating a welcoming and professional environment.

This position requires excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. The ideal candidate will be comfortable handling administrative tasks, managing client interactions, and ensuring smooth operations of the front desk area.

Responsibilities:

• Greet and welcome clients with a warm, friendly demeanor as they arrive at the studio.
• Assist clients with booking, rescheduling, or canceling yoga classes or private sessions.
• Answer phone calls, emails, and social media inquiries in a timely and professional manner.
• Handle client payments, process transactions, and maintain accurate records of client accounts.
• Manage the scheduling system to ensure classes and sessions are properly booked and organized.
• Provide information about class schedules, yoga instructors, and studio services to potential and current clients.
• Monitor and maintain a clean, organized, and welcoming front desk area.
• Support the overall smooth functioning of the studio by coordinating with instructors and other staff members.
• Handle any client concerns or issues professionally and escalate when necessary.
• Help with administrative tasks, including maintaining files and assisting with marketing efforts.