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Customer Service Staff

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,300 - $2,800 per month
  • Immediate start available

Responsibilities:

  • Administer hangtag approvals according to brand certification and approval guidelines

  • Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed

  • Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)

  • Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity

  • Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments

  • Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection

  • Carry out and keep accurate records of customer information for verification and safeguard our brands

  • Attend to customers, CSR and marketing’s queries related to fabric testing and quality.

  • Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.

  • Issue garment letters and challenge if observing violation of brand guidelines

  • Educate customers application process of hangtag requests via of our system (LYCRAONE)

Requirements:

  • GCE ‘O’/N levels/ITE or equivalent

  • Good communication skills in English

  • High level of customer focus and professionalism

  • Ability to work independently and communicate to all level effectively

  • Good interpersonal skills