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Customer Operations & Services Officer

Salary undisclosed

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Context & EnvironmentInternational and multicultural environment, complex organization with various actors in the network.Permanent evolving shipping industry with a strong competition between major oil company competitors and new entrants.ActivitiesOrder and Delivery Management Activities
  • Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer
  • Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery
  • Avoid mis-delivery and minimize cost of delivery. In event of mis-delivery or shortage, seek alternatives and provide options to customers
  • Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required
  • Contribute to build up and maintain customer relationships and ensure customer satisfaction
  • Ensure orders are executed are in compliance with TotalEnergies's ethics and TotalEnergies Lubmarine's policy.
Administration Activities
  • Handle emails and answer telephone enquiries.
  • Perform filing and archiving
  • Perform ad hoc tasks upon management request.
Organization Administration
  • Out of office coverage
  • Identify best practices and share suggestions about possible improvement
  • Act in accordance with local legislations, Group ethic rules and safety / quality specification
Candidate ProfileExperience in Customer Service with a min. 3 years' experienceGood communication and interpersonal skills, attention to details.Proactive & innovative in seeking alternativesAdditional InformationTotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.