
Customer Operations & Services Officer
Salary undisclosed
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- Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer
- Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery
- Avoid mis-delivery and minimize cost of delivery. In event of mis-delivery or shortage, seek alternatives and provide options to customers
- Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required
- Contribute to build up and maintain customer relationships and ensure customer satisfaction
- Ensure orders are executed are in compliance with TotalEnergies's ethics and TotalEnergies Lubmarine's policy.
- Handle emails and answer telephone enquiries.
- Perform filing and archiving
- Perform ad hoc tasks upon management request.
- Out of office coverage
- Identify best practices and share suggestions about possible improvement
- Act in accordance with local legislations, Group ethic rules and safety / quality specification