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Reporting to Head of IT, the successful candidate will be responsible for the following:
Application Management
- Managing & monitoring the portfolio of front and mid-office systems & solutions, ensuring all platforms are up and running with minimum downtime and operating smoothly within the Service Level Agreement (SLA) and meeting business needs.
- Managing vendor performance ensuring SLA are met, ensuring investments are monitored and optimized.
Stakeholder Engagement
- Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
- Leading regular meetings and presentations to keep stakeholders informed about project progress, challenges, and opportunities.
- Gathering feedback from users and stakeholders to continuously improve applications and services.
- Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
Project Support
- Leading initiatives such as enhancement and system change requests, provide regular updates & report to stakeholders, and management team.
Strategic Leadership
- Evaluating business asks and needs, and translate them into detailed, unambiguous functional and non-functional requirements.
- Conducting fit and gap analysis between requirements and viable solutions.
Team Leadership
- Leading, mentoring, and motivating team members to achieve performance objectives by providing guidance and support tailored to individual needs.
- Conducting quarterly performance evaluations to assess individual and team performance, providing constructive feedback and identifying opportunities for professional development, such as training programs or workshops.
- Resolving conflicts effectively by facilitating discussions between team members, promoting a respectful environment, and ensuring that all voices are heard and valued.
- Developing and implementing training programs and resources to enhance team members' skills and knowledge, including workshops, mentorship opportunities, and fostering a culture of continuous improvement and collective knowledge growth.
Job Requirements:
- Bachelor's degree or higher in Information Technology, computer science, or related field.
- Minimum 10 to 15 years' experience in IT applications management role with at least 5 years in a leadership role.
- Experience in managing IT systems and applications, project management and vendor management.
- Excellent understanding of key technology concepts and architecture.
- Able to accurately translate and document business needs into functional and non-functional requirements.
- Familiarity with data management practices, cybersecurity measures, and compliance requirements relevant to application development.
- Exceptional leadership skills with a demonstrated ability to inspire and develop high-performing teams.
- Strong analytical and creative problem-solving skills.
- Organized and detail oriented with the ability to manage multiple tasks.
Reporting to Head of IT, the successful candidate will be responsible for the following:
Application Management
- Managing & monitoring the portfolio of front and mid-office systems & solutions, ensuring all platforms are up and running with minimum downtime and operating smoothly within the Service Level Agreement (SLA) and meeting business needs.
- Managing vendor performance ensuring SLA are met, ensuring investments are monitored and optimized.
Stakeholder Engagement
- Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
- Leading regular meetings and presentations to keep stakeholders informed about project progress, challenges, and opportunities.
- Gathering feedback from users and stakeholders to continuously improve applications and services.
- Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
Project Support
- Leading initiatives such as enhancement and system change requests, provide regular updates & report to stakeholders, and management team.
Strategic Leadership
- Evaluating business asks and needs, and translate them into detailed, unambiguous functional and non-functional requirements.
- Conducting fit and gap analysis between requirements and viable solutions.
Team Leadership
- Leading, mentoring, and motivating team members to achieve performance objectives by providing guidance and support tailored to individual needs.
- Conducting quarterly performance evaluations to assess individual and team performance, providing constructive feedback and identifying opportunities for professional development, such as training programs or workshops.
- Resolving conflicts effectively by facilitating discussions between team members, promoting a respectful environment, and ensuring that all voices are heard and valued.
- Developing and implementing training programs and resources to enhance team members' skills and knowledge, including workshops, mentorship opportunities, and fostering a culture of continuous improvement and collective knowledge growth.
Job Requirements:
- Bachelor's degree or higher in Information Technology, computer science, or related field.
- Minimum 10 to 15 years' experience in IT applications management role with at least 5 years in a leadership role.
- Experience in managing IT systems and applications, project management and vendor management.
- Excellent understanding of key technology concepts and architecture.
- Able to accurately translate and document business needs into functional and non-functional requirements.
- Familiarity with data management practices, cybersecurity measures, and compliance requirements relevant to application development.
- Exceptional leadership skills with a demonstrated ability to inspire and develop high-performing teams.
- Strong analytical and creative problem-solving skills.
- Organized and detail oriented with the ability to manage multiple tasks.