
Technical Service Officer
Responsible for providing technical onsite customer support activities. Including technical and nontechnical advice related to applications, IOT devices, network and hardware services implemented for our key customers.
May requires Interaction with customer via the telephone, face to face meeting onsite, email or remote access to troubleshoot and resolve technical issues. The responsibility includes
- Provide 1st and 2nd level of support for technical issues. Perform service recovery follow up and escalate to level 3 if issue is not able to resolve.
- Coordinate with internal and external stakeholders timely to reduce downtime and restore service in accordance with service level agreement.
- Participates in ops review mtg and process improvement or documentation for continuous service improvement (such as clinic system FAQ).
- Participates in inventory monitoring and reporting for reordering purposes
- Adhere to maintenance routines published and perform onsite preventive maintenance regularly.
Job Requirement
- ITE or Diploma in IT or related discipline with at least 2 years of relevant working experience for end user computing support environment.
- Individual with computer and/or IOT knowledge. Eg experienced with software controlled Vending machine, Gantry, kiosk and willing to learn and replace damage module will be an added advantage.
- Take initiative, able to work independently, self-motivated team player with passion in learning advanced technologies and demonstrate can-do attitude.
- Individual is required to roster work on Saturday, Sunday and Public Holiday from 8am – 5pm.
- Good command of verbal and write English and ability to interact colleagues and clients.
- Prefer candidate with own motorbike. Transportation allowance will be provided.
Responsible for providing technical onsite customer support activities. Including technical and nontechnical advice related to applications, IOT devices, network and hardware services implemented for our key customers.
May requires Interaction with customer via the telephone, face to face meeting onsite, email or remote access to troubleshoot and resolve technical issues. The responsibility includes
- Provide 1st and 2nd level of support for technical issues. Perform service recovery follow up and escalate to level 3 if issue is not able to resolve.
- Coordinate with internal and external stakeholders timely to reduce downtime and restore service in accordance with service level agreement.
- Participates in ops review mtg and process improvement or documentation for continuous service improvement (such as clinic system FAQ).
- Participates in inventory monitoring and reporting for reordering purposes
- Adhere to maintenance routines published and perform onsite preventive maintenance regularly.
Job Requirement
- ITE or Diploma in IT or related discipline with at least 2 years of relevant working experience for end user computing support environment.
- Individual with computer and/or IOT knowledge. Eg experienced with software controlled Vending machine, Gantry, kiosk and willing to learn and replace damage module will be an added advantage.
- Take initiative, able to work independently, self-motivated team player with passion in learning advanced technologies and demonstrate can-do attitude.
- Individual is required to roster work on Saturday, Sunday and Public Holiday from 8am – 5pm.
- Good command of verbal and write English and ability to interact colleagues and clients.
- Prefer candidate with own motorbike. Transportation allowance will be provided.