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- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the surrounding areas.
- Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance by Pullman Singapore Orchard.
- Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences through personalized service.
- Gather, summarize, and provide information to guest about the property and the surrounding area amenities, including special events and activities.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Perform other duties assigned.
- Certificate related to customer service or hospitality
- Minimum 1 year relevant experience with Concierge or Guest Services.
- Excellent communication skills in English and ability to communicate in a second language
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the surrounding areas.
- Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance by Pullman Singapore Orchard.
- Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences through personalized service.
- Gather, summarize, and provide information to guest about the property and the surrounding area amenities, including special events and activities.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Perform other duties assigned.
- Certificate related to customer service or hospitality
- Minimum 1 year relevant experience with Concierge or Guest Services.
- Excellent communication skills in English and ability to communicate in a second language
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively