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Order Fulfillment & Customer Service Executive

$ 3,000 - $ 4,000 / month

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  • To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
  • Provide quotation to customer according to agreed price model
  • Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
  • Manage backorders/order backlog closely by working with part supply planners/logistic team
  • Engage with customer in issue/discrepancy escalation and resolution
  • Maintain excellent customer relations and upkeep KPI standard
  • Conduct internal process audit and ensure compliance
  • Other duties as and when assigned
  • To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
  • Provide quotation to customer according to agreed price model
  • Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
  • Manage backorders/order backlog closely by working with part supply planners/logistic team
  • Engage with customer in issue/discrepancy escalation and resolution
  • Maintain excellent customer relations and upkeep KPI standard
  • Conduct internal process audit and ensure compliance
  • Other duties as and when assigned