
Order Fulfillment & Customer Service Executive
$ 3,000 - $ 4,000 / month
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- To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
- Provide quotation to customer according to agreed price model
- Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
- Manage backorders/order backlog closely by working with part supply planners/logistic team
- Engage with customer in issue/discrepancy escalation and resolution
- Maintain excellent customer relations and upkeep KPI standard
- Conduct internal process audit and ensure compliance
- Other duties as and when assigned
- To manage price quotation, order fulfillment, backorder/backlog management for SEA countries
- Provide quotation to customer according to agreed price model
- Ensure order fulfillment within required timing, invoice issued timely and manage AR aging
- Manage backorders/order backlog closely by working with part supply planners/logistic team
- Engage with customer in issue/discrepancy escalation and resolution
- Maintain excellent customer relations and upkeep KPI standard
- Conduct internal process audit and ensure compliance
- Other duties as and when assigned