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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  1. Go to Settings.
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  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Director - Client Services, Health Solutions

Salary undisclosed
Checking job availability...
Original
Simplified
Posting Description:Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeLeadership & Management
  • Lead, mentor, and develop a high-performing client service team.
  • Establish departmental goals and objectives aligned with the company’s strategic vision.
  • Monitor team performance and implement improvement strategies as necessary.
Client Relationship Management
  • Serve as the primary point of contact for key clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong, long-term relationships with clients to foster loyalty and retention.
  • Conduct regular client reviews and feedback sessions to assess satisfaction and identify areas for improvement.
Service Delivery & Optimization
  • Oversee the execution of client service strategies and ensure consistent service delivery across all touchpoints.
  • Collaborate with cross-functional teams to streamline processes and enhance service offerings.
  • Analyze service delivery metrics and implement data-driven improvements to enhance client experience.
Strategic Planning & Execution
  • Develop and implement strategic plans to enhance client services and address evolving market trends.
  • Identify opportunities for upselling and cross-selling services to existing clients.
  • Stay informed on industry best practices and competitor offerings to maintain a competitive edge.
Reporting & Analysis
  • Prepare and present regular reports on client service performance, client feedback, and team KPIs to senior management.
  • Utilize data analytics to identify trends and inform decision-making processes.
How this opportunity is differentWe are seeking a dynamic and experienced Client Services Professional to support our client service department and ensure the delivery of exceptional services to our key clients. This role requires a strategic thinker with strong leadership abilities, excellent communication skills, and a deep understanding of client needs. The candidate will be responsible for managing and optimizing our service delivery processes, fostering strong client relationships, and driving overall client satisfaction.Skills and experience that will lead to success
  • Proven track record as a strategic business leader and partner, capable of integrating broad, divergent concepts into creative, impactful initiatives and programs.
  • Excellent communicator and able to convey complex ideas in a clear, concise manner.
  • Tenacity and maturity with management of both internal and external stakeholders.
  • Ability to think, plan and execute through self-motivation while navigating fluid and ambiguous situations and comfortable working on multiple projects simultaneously.
How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Posting Description:Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeLeadership & Management
  • Lead, mentor, and develop a high-performing client service team.
  • Establish departmental goals and objectives aligned with the company’s strategic vision.
  • Monitor team performance and implement improvement strategies as necessary.
Client Relationship Management
  • Serve as the primary point of contact for key clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong, long-term relationships with clients to foster loyalty and retention.
  • Conduct regular client reviews and feedback sessions to assess satisfaction and identify areas for improvement.
Service Delivery & Optimization
  • Oversee the execution of client service strategies and ensure consistent service delivery across all touchpoints.
  • Collaborate with cross-functional teams to streamline processes and enhance service offerings.
  • Analyze service delivery metrics and implement data-driven improvements to enhance client experience.
Strategic Planning & Execution
  • Develop and implement strategic plans to enhance client services and address evolving market trends.
  • Identify opportunities for upselling and cross-selling services to existing clients.
  • Stay informed on industry best practices and competitor offerings to maintain a competitive edge.
Reporting & Analysis
  • Prepare and present regular reports on client service performance, client feedback, and team KPIs to senior management.
  • Utilize data analytics to identify trends and inform decision-making processes.
How this opportunity is differentWe are seeking a dynamic and experienced Client Services Professional to support our client service department and ensure the delivery of exceptional services to our key clients. This role requires a strategic thinker with strong leadership abilities, excellent communication skills, and a deep understanding of client needs. The candidate will be responsible for managing and optimizing our service delivery processes, fostering strong client relationships, and driving overall client satisfaction.Skills and experience that will lead to success
  • Proven track record as a strategic business leader and partner, capable of integrating broad, divergent concepts into creative, impactful initiatives and programs.
  • Excellent communicator and able to convey complex ideas in a clear, concise manner.
  • Tenacity and maturity with management of both internal and external stakeholders.
  • Ability to think, plan and execute through self-motivation while navigating fluid and ambiguous situations and comfortable working on multiple projects simultaneously.
How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email