Analyst, Client Engagement (Contract)
Salary undisclosed
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About Maybank Securities
Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.
Job Description
- Handle enquiries relating to Maybank Securities accounts and provide high level of service to clients.
- Monitor all inbound communication channels including WhatsApp, email and phone to ensure timely response to clients.
- Where appropriate, educate the client base on a range of investment products and our services.
- Recognize recurring issues or feedback patterns to help improve products, services, or processes.
- Handle customer complaints and queries efficiently, aiming for a quick resolution to ensure customer satisfaction and loyalty.
- Work with internal departments (e.g., custody, credit, finance etc.) to resolve issues and deliver seamless customer experiences.
- Identify opportunities to promote products or services aligned with customer needs and company objectives.
- Maintain a positive attitude, strong communication skills, and the ability to manage time effectively in a fast-paced environment.
- Pass contact information and insights from top-tier clients to Relationship Managers (RMs) for follow-up and personalized service.
- Assist sales with the on boarding process from time-to-time.
- Work with compliance to ensure we are meeting regulatory requirements and assists with gathering information from clients where necessary (such as name screening exercises and other checks).
- Manage any additional day-to-day tasks that arise, such as assisting with special projects or addressing operational needs.
- Champion the company’s values by promoting desired vision, attitude and culture.
Requirements
- Bachelor’s degree in a related field (e.g. Banking and Finance, Economics etc.).
- Minimum 1-2 years of experience in customer service, relationship or account management, preferably within a related industry.
- An entrepreneurial mindset, capable of proactively seeking new opportunities and contributing ideas to the team.
- Strong interpersonal and communication skills.
- Ability to create and deliver presentations on Maybank products.
- Highly motivated with a desire to hit targets.
- A strong interest in investing, trading or financial markets in general.
- Relevant CMFAS Licenses is preferred (e.g. 1A, 1B, 2A, 5, 6 and 6A)
We regret that only short-listed candidates will be notified.
About Maybank Securities
Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.
Job Description
- Handle enquiries relating to Maybank Securities accounts and provide high level of service to clients.
- Monitor all inbound communication channels including WhatsApp, email and phone to ensure timely response to clients.
- Where appropriate, educate the client base on a range of investment products and our services.
- Recognize recurring issues or feedback patterns to help improve products, services, or processes.
- Handle customer complaints and queries efficiently, aiming for a quick resolution to ensure customer satisfaction and loyalty.
- Work with internal departments (e.g., custody, credit, finance etc.) to resolve issues and deliver seamless customer experiences.
- Identify opportunities to promote products or services aligned with customer needs and company objectives.
- Maintain a positive attitude, strong communication skills, and the ability to manage time effectively in a fast-paced environment.
- Pass contact information and insights from top-tier clients to Relationship Managers (RMs) for follow-up and personalized service.
- Assist sales with the on boarding process from time-to-time.
- Work with compliance to ensure we are meeting regulatory requirements and assists with gathering information from clients where necessary (such as name screening exercises and other checks).
- Manage any additional day-to-day tasks that arise, such as assisting with special projects or addressing operational needs.
- Champion the company’s values by promoting desired vision, attitude and culture.
Requirements
- Bachelor’s degree in a related field (e.g. Banking and Finance, Economics etc.).
- Minimum 1-2 years of experience in customer service, relationship or account management, preferably within a related industry.
- An entrepreneurial mindset, capable of proactively seeking new opportunities and contributing ideas to the team.
- Strong interpersonal and communication skills.
- Ability to create and deliver presentations on Maybank products.
- Highly motivated with a desire to hit targets.
- A strong interest in investing, trading or financial markets in general.
- Relevant CMFAS Licenses is preferred (e.g. 1A, 1B, 2A, 5, 6 and 6A)
We regret that only short-listed candidates will be notified.