IT/ADMINISTRATIVE COORDINATOR

Role and Responsibilities

• Provide helpdesk and remote support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, video conferencing and collaboration and AV equipment etc.
• Support end user computing, application and software.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Conduct IT Equipment Management Services related to escalation e.g.: to external 3rd party vendor for maintenance support etc.
• Conduct Preventive Maintenance
• Having prior exposure to IT operational environments is advantageous.
• Provide support to Administrative, IT and Service departments
• Maintain office and Pantry supplies
• Answer telephone calls and attend to visitors
• Make travel and hotel reservations for all staff
• Process VISA applications

REQUIREMENTS

• Diploma in Information Technology or related discipline with relevant technical qualification.
• One to two years of relevant work experience is an advantage.
• Knowledge in telephony and cloud solutions is an advantage.
• Proficient in Microsoft Office applications
• Meticulous and well-organized with a positive attitude
• Good interpersonal and communication skills
• A team player with ability to work with all levels of staff

Role and Responsibilities

• Provide helpdesk and remote support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, video conferencing and collaboration and AV equipment etc.
• Support end user computing, application and software.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Conduct IT Equipment Management Services related to escalation e.g.: to external 3rd party vendor for maintenance support etc.
• Conduct Preventive Maintenance
• Having prior exposure to IT operational environments is advantageous.
• Provide support to Administrative, IT and Service departments
• Maintain office and Pantry supplies
• Answer telephone calls and attend to visitors
• Make travel and hotel reservations for all staff
• Process VISA applications

REQUIREMENTS

• Diploma in Information Technology or related discipline with relevant technical qualification.
• One to two years of relevant work experience is an advantage.
• Knowledge in telephony and cloud solutions is an advantage.
• Proficient in Microsoft Office applications
• Meticulous and well-organized with a positive attitude
• Good interpersonal and communication skills
• A team player with ability to work with all levels of staff