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Business Analyst, Regional Operations (Return and Refund)

Salary undisclosed

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Job Description

  • Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
  • Identify and design process, policy and product initiatives to solve operational issues for returns and refunds
  • Size the impact of the identified initiatives to help with prioritisation of the projects
  • Collaborate with local operations and product stakeholders to refine proposed solutions and implement initiatives to improve user experience
  • Collaborate with the regional product team to implement system driven initiatives
  • Monitor performance of initiatives post launch and identify improvement opportunities or gaps

Requirements

  • A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree. Candidates with 0 to 1 years of experience are welcomed to apply
  • Experience/proficiency in SQL and/or Python is a plus
  • Ability to apply analytical thinking towards business problems
  • Strong interest in working with large data sets and problem solving
  • Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
  • Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
  • Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
  • Ability to thrive in a dynamic and collaborative environment
Job Description

  • Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
  • Identify and design process, policy and product initiatives to solve operational issues for returns and refunds
  • Size the impact of the identified initiatives to help with prioritisation of the projects
  • Collaborate with local operations and product stakeholders to refine proposed solutions and implement initiatives to improve user experience
  • Collaborate with the regional product team to implement system driven initiatives
  • Monitor performance of initiatives post launch and identify improvement opportunities or gaps

Requirements

  • A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree. Candidates with 0 to 1 years of experience are welcomed to apply
  • Experience/proficiency in SQL and/or Python is a plus
  • Ability to apply analytical thinking towards business problems
  • Strong interest in working with large data sets and problem solving
  • Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
  • Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
  • Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
  • Ability to thrive in a dynamic and collaborative environment
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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