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IT Support Specialist

$ 2,500 - $ 4,000 / month

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Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a plus

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a plus