COO - QSR

This role offers an exciting opportunity to lead and shape the operational success of a growing Quick Service Restaurant brand. The ideal candidate will possess a strong blend of leadership, financial expertise, and a passion for exceptional customer service.

Reports To: Chairman

Key Responsibilities:

1. Operational Management & Leadership:

• Lead the daily operations of the restaurant(s) to ensure exceptional service, efficiency, and quality.
• Oversee adherence to health and safety standards, including food safety protocols and cleanliness regulations.
• Ensure the strict application of Standard Operating Procedures (SOPs) for food preparation, service delivery, and operational efficiency.

2. Financial Oversight:

• Manage budgets, financial performance, and cost control measures (food cost, labor cost, etc.).
• Analyze financial reports and ensure the restaurant meets financial targets while optimizing profitability.
• Implement and maintain strategies to enhance cost efficiency without compromising service quality.

3. Staff Management:

• Hire, train, and lead restaurant staff across all positions, including kitchen, service, and front-of-house teams.
• Handle scheduling, performance appraisals, and staff development to ensure a motivated and efficient workforce.
• Foster a positive work environment to minimize turnover and improve employee engagement and satisfaction.

4. Customer Service Excellence:

• Ensure high levels of customer satisfaction and timely resolution of complaints and concerns.
• Develop and maintain a customer-centric culture, consistently exceeding customer expectations.
• Gather and analyze customer feedback to drive continuous improvements in service delivery.

5. Inventory & Supply Chain Management:

• Oversee inventory management, stock control, and ordering processes to maintain appropriate supply levels.
• Work closely with suppliers to ensure quality products, efficient delivery schedules, and minimal waste.

6. Marketing & Promotions:

• Develop and implement local marketing strategies, promotions, and campaigns to drive foot traffic and increase sales.
• Oversee the restaurant’s brand presence, including signage, advertising, and social media engagement.
• Identify opportunities to enhance customer loyalty through targeted promotions and community engagement.

7. Compliance & Regulatory Reporting:

• Ensure strict compliance with Singapore regulations (labor laws, food safety standards, etc.).
• Prepare and submit operational, financial, and staffing reports in a timely manner to senior management.

8. Strategic Planning & Growth:

• Collaborate with leadership to develop long-term strategic plans to improve market positioning and drive growth.
• Identify and explore opportunities for expansion, new product offerings, or additional revenue streams.
• Lead efforts in identifying emerging trends and opportunities within the QSR industry.

9. Business Development & Expansion:

• Drive business growth by identifying strategic locations and opportunities for expansion.
• Lead negotiations with property owners, malls, and other stakeholders to secure key locations for new restaurants.

10. Supplier & Vendor Management:

• Maintain and cultivate strong relationships with key food and beverage suppliers.
• Lead efforts to source new suppliers, ensuring quality and cost-effective procurement.

Candidate Requirements:

• Experience: Minimum of 7 years in QSR management, with a proven track record of managing high-performing teams and operations.
• Entrepreneurial Experience (Preferred): Experience in operating and managing F&B businesses, with a demonstrated entrepreneurial mindset.
• Skills & Competencies:
  • Strong leadership abilities with a focus on team management and development.
  • In-depth knowledge of QSR operations, food safety, and financial management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to analyze financial data and implement cost-effective strategies.
  • Familiarity with marketing and promotions in the food service industry.
  • Ability to think strategically and identify growth opportunities.
• Education : A Bachelor degree in Sales & Marketing, Hospitality Management, or a related field is preferred.
• Languages ：Bilingual proficiency in English and Chinese (both written and spoken) to effectively communicate with English and Chinese-speaking stakeholders.

This role offers an exciting opportunity to lead and shape the operational success of a growing Quick Service Restaurant brand. The ideal candidate will possess a strong blend of leadership, financial expertise, and a passion for exceptional customer service.

Reports To: Chairman

Key Responsibilities:

1. Operational Management & Leadership:

• Lead the daily operations of the restaurant(s) to ensure exceptional service, efficiency, and quality.
• Oversee adherence to health and safety standards, including food safety protocols and cleanliness regulations.
• Ensure the strict application of Standard Operating Procedures (SOPs) for food preparation, service delivery, and operational efficiency.

2. Financial Oversight:

• Manage budgets, financial performance, and cost control measures (food cost, labor cost, etc.).
• Analyze financial reports and ensure the restaurant meets financial targets while optimizing profitability.
• Implement and maintain strategies to enhance cost efficiency without compromising service quality.

3. Staff Management:

• Hire, train, and lead restaurant staff across all positions, including kitchen, service, and front-of-house teams.
• Handle scheduling, performance appraisals, and staff development to ensure a motivated and efficient workforce.
• Foster a positive work environment to minimize turnover and improve employee engagement and satisfaction.

4. Customer Service Excellence:

• Ensure high levels of customer satisfaction and timely resolution of complaints and concerns.
• Develop and maintain a customer-centric culture, consistently exceeding customer expectations.
• Gather and analyze customer feedback to drive continuous improvements in service delivery.

5. Inventory & Supply Chain Management:

• Oversee inventory management, stock control, and ordering processes to maintain appropriate supply levels.
• Work closely with suppliers to ensure quality products, efficient delivery schedules, and minimal waste.

6. Marketing & Promotions:

• Develop and implement local marketing strategies, promotions, and campaigns to drive foot traffic and increase sales.
• Oversee the restaurant’s brand presence, including signage, advertising, and social media engagement.
• Identify opportunities to enhance customer loyalty through targeted promotions and community engagement.

7. Compliance & Regulatory Reporting:

• Ensure strict compliance with Singapore regulations (labor laws, food safety standards, etc.).
• Prepare and submit operational, financial, and staffing reports in a timely manner to senior management.

8. Strategic Planning & Growth:

• Collaborate with leadership to develop long-term strategic plans to improve market positioning and drive growth.
• Identify and explore opportunities for expansion, new product offerings, or additional revenue streams.
• Lead efforts in identifying emerging trends and opportunities within the QSR industry.

9. Business Development & Expansion:

• Drive business growth by identifying strategic locations and opportunities for expansion.
• Lead negotiations with property owners, malls, and other stakeholders to secure key locations for new restaurants.

10. Supplier & Vendor Management:

• Maintain and cultivate strong relationships with key food and beverage suppliers.
• Lead efforts to source new suppliers, ensuring quality and cost-effective procurement.

Candidate Requirements:

• Experience: Minimum of 7 years in QSR management, with a proven track record of managing high-performing teams and operations.
• Entrepreneurial Experience (Preferred): Experience in operating and managing F&B businesses, with a demonstrated entrepreneurial mindset.
• Skills & Competencies:
  • Strong leadership abilities with a focus on team management and development.
  • In-depth knowledge of QSR operations, food safety, and financial management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to analyze financial data and implement cost-effective strategies.
  • Familiarity with marketing and promotions in the food service industry.
  • Ability to think strategically and identify growth opportunities.
• Education : A Bachelor degree in Sales & Marketing, Hospitality Management, or a related field is preferred.
• Languages ：Bilingual proficiency in English and Chinese (both written and spoken) to effectively communicate with English and Chinese-speaking stakeholders.