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Operations Business Analyst Intern - Return and Refund, Regional Operations (Summer 2025)

Salary undisclosed

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Job Description

  • Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges
  • Define project goals and strategy to achieve an ideal returns/refunds experience
  • Collaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experience
  • Manage key cost drivers while negotiating the competing needs of the buyer versus seller experience

Requirements

  • Ability to apply analytical thinking towards business problems
  • Strong interest in working with large data sets and problem solving
  • Experience/proficiency in SQL and/or Python is a plus
  • Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
  • Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
  • Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
Job Description

  • Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges
  • Define project goals and strategy to achieve an ideal returns/refunds experience
  • Collaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experience
  • Manage key cost drivers while negotiating the competing needs of the buyer versus seller experience

Requirements

  • Ability to apply analytical thinking towards business problems
  • Strong interest in working with large data sets and problem solving
  • Experience/proficiency in SQL and/or Python is a plus
  • Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
  • Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
  • Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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