Shipping Coordinator
Salary undisclosed
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Key Responsibilities
- Prepare and file all shipping documents (D/O, Commercial Invoice, Packing List) for different types of shipments (Revenue Sales / Warranty Orders)
- Manage BOI Shipments approval and provide Advance Shipping documents
- Enter and update shipment data in Oracle System and customer portals
- Provide shipment-related information upon request (e.g. Pictures, Certificate of Origin, Cargo details) to Customer
- Liaise with Customer Service Representatives, Suppliers, Freight Forwarders, shipping companies and warehouse personnel on delivery status / shipment schedules
- Monitor shipment reports (e.g. Miss OTD report, BOI report, daily shipping reports) to ensure timely deliveries
- Lead the shipping team & resolve daily shipment and order processing issues encountered by the team, including correspondence on shipments (e.g. missing / additional documents to support shipment clearance) and escalate complicated issues where required)
- Conduct investigation of shipment issues/errors and implement correction actions on simple issues. For complicated issues, to work together with Supervisor on the resolution
- Assist in daily manpower allocation for shipping operation and train new hires / team members in shipping process
- Point of contact for routine shipping-related inquiries and coordinate with other departments
- Requires a minimum of 2- 4 years of related experience
- Qualifications required: ITE / N Levels (6 years of experience) / GCE ‘O” Levels with 5 years’ experience/ Diploma in SCM / Logistics with 3 years’ experience/ Higher Diploma in SCM / Logistics with 2 years’ experience
- Experience in working on assignments that require judgment in resolving issues or in making recommendations
- Able to perform Data Entry of shipments details into Oracle
- Able to troubleshoot for incorrect shipment arrangement / documentation error under moderate supervision
- Able to work independently and lead team to deliver monthly KPIs
- Proficiency in Microsoft Excel (Data Entry, using of simple formula)
- Proficiency in Microsoft Word for preparation of Standard Letters for shipment documentation
Key Responsibilities
- Prepare and file all shipping documents (D/O, Commercial Invoice, Packing List) for different types of shipments (Revenue Sales / Warranty Orders)
- Manage BOI Shipments approval and provide Advance Shipping documents
- Enter and update shipment data in Oracle System and customer portals
- Provide shipment-related information upon request (e.g. Pictures, Certificate of Origin, Cargo details) to Customer
- Liaise with Customer Service Representatives, Suppliers, Freight Forwarders, shipping companies and warehouse personnel on delivery status / shipment schedules
- Monitor shipment reports (e.g. Miss OTD report, BOI report, daily shipping reports) to ensure timely deliveries
- Lead the shipping team & resolve daily shipment and order processing issues encountered by the team, including correspondence on shipments (e.g. missing / additional documents to support shipment clearance) and escalate complicated issues where required)
- Conduct investigation of shipment issues/errors and implement correction actions on simple issues. For complicated issues, to work together with Supervisor on the resolution
- Assist in daily manpower allocation for shipping operation and train new hires / team members in shipping process
- Point of contact for routine shipping-related inquiries and coordinate with other departments
- Requires a minimum of 2- 4 years of related experience
- Qualifications required: ITE / N Levels (6 years of experience) / GCE ‘O” Levels with 5 years’ experience/ Diploma in SCM / Logistics with 3 years’ experience/ Higher Diploma in SCM / Logistics with 2 years’ experience
- Experience in working on assignments that require judgment in resolving issues or in making recommendations
- Able to perform Data Entry of shipments details into Oracle
- Able to troubleshoot for incorrect shipment arrangement / documentation error under moderate supervision
- Able to work independently and lead team to deliver monthly KPIs
- Proficiency in Microsoft Excel (Data Entry, using of simple formula)
- Proficiency in Microsoft Word for preparation of Standard Letters for shipment documentation