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Julian Grey's client is a solution provider for security and enterprise applications.Responsibilities
- Provide 24/7 on-call support, responding to system faults and customer-reported issues.
- Perform Level 1 troubleshooting, diagnosing hardware, software, and network problems.
- Track and follow up on unresolved issues, ensuring timely resolution.
- Manage incident reporting, conducting RCA and AAR per ITIL standards.
- Handle installations, updates, configurations, and bug fixes for hardware and software.
- Conduct system checks, ensuring proper documentation and compliance.
- Maintain and update technical documents, including diagrams, guides, and reports.
- Work independently, following policies and procedures.
- Support off-peak maintenance and travel onsite when required.
- Knowledge of ITIL, Windows/Linux OS, networking, and scripting.
Please WA Justine @ 9755 9161
Shortlisted candidates will be notifiedJustine Lam Nyok Yuen
Reg No. R1218722
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568
Julian Grey's client is a solution provider for security and enterprise applications.Responsibilities
- Provide 24/7 on-call support, responding to system faults and customer-reported issues.
- Perform Level 1 troubleshooting, diagnosing hardware, software, and network problems.
- Track and follow up on unresolved issues, ensuring timely resolution.
- Manage incident reporting, conducting RCA and AAR per ITIL standards.
- Handle installations, updates, configurations, and bug fixes for hardware and software.
- Conduct system checks, ensuring proper documentation and compliance.
- Maintain and update technical documents, including diagrams, guides, and reports.
- Work independently, following policies and procedures.
- Support off-peak maintenance and travel onsite when required.
- Knowledge of ITIL, Windows/Linux OS, networking, and scripting.
Please WA Justine @ 9755 9161
Shortlisted candidates will be notifiedJustine Lam Nyok Yuen
Reg No. R1218722
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568