Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Policy Specialist, Customer Support - Trust and Safety

Salary undisclosed
Checking job availability...
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Simplified
TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission. In this role, you will be focused on prioritizing, designing and launching policies, processes and workflow improvement programs that enhance TikTok's user and creator experience. You will be part of a global team, continuously assessing whether our policies and processes meet safety standards and are effective at delivering ambitious customer success goals. You will advocate for customers in critical product and operations forums and partner with cross-functional teams to drive transformational change.Responsibilities:
- Design user and creator centric policies and workflow guidelines
- Develop, launch and measure Standard Operations Processes (SOPs) that improve user and creator platform experience
- Drive transformational projects and programs focusing on knowledge management and operational improvements
- Stay up to date on key policy updates and relevant regulations and embed these into the SOP and workflow designs to mitigate risk
- Partner with senior cross-functional leaders to build industry-leading customer support capability, improve product launch readiness and identify most impactful tooling and automation requirementsQualifications:Minimum Qualifications
- Experience in developing customer-focused policies and solutions in a tech organization
- Experience in influencing customer support operations with a focus on safety, process and system improvement
- Experience in senior stakeholder management, influencing across all levels and cultures
- Experience in managing CSAT and service-level agreements (SLAs), inclusive of quality and handling time
- Experience working within policy and regulatory domain
- Direct experience in project/program management, process optimisation and operations managementPreferred Qualifications
- Bachelor's degree in Business, Economics, or related field and/or equivalent practical experience
- 5+ years experience in customer service and support role
- Ability to work both independently and as part of complex matrix organisation (eg Product, Engineering, Legal)
TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission. In this role, you will be focused on prioritizing, designing and launching policies, processes and workflow improvement programs that enhance TikTok's user and creator experience. You will be part of a global team, continuously assessing whether our policies and processes meet safety standards and are effective at delivering ambitious customer success goals. You will advocate for customers in critical product and operations forums and partner with cross-functional teams to drive transformational change.Responsibilities:
- Design user and creator centric policies and workflow guidelines
- Develop, launch and measure Standard Operations Processes (SOPs) that improve user and creator platform experience
- Drive transformational projects and programs focusing on knowledge management and operational improvements
- Stay up to date on key policy updates and relevant regulations and embed these into the SOP and workflow designs to mitigate risk
- Partner with senior cross-functional leaders to build industry-leading customer support capability, improve product launch readiness and identify most impactful tooling and automation requirementsQualifications:Minimum Qualifications
- Experience in developing customer-focused policies and solutions in a tech organization
- Experience in influencing customer support operations with a focus on safety, process and system improvement
- Experience in senior stakeholder management, influencing across all levels and cultures
- Experience in managing CSAT and service-level agreements (SLAs), inclusive of quality and handling time
- Experience working within policy and regulatory domain
- Direct experience in project/program management, process optimisation and operations managementPreferred Qualifications
- Bachelor's degree in Business, Economics, or related field and/or equivalent practical experience
- 5+ years experience in customer service and support role
- Ability to work both independently and as part of complex matrix organisation (eg Product, Engineering, Legal)