12 Months Contract Customer Service Officer (Automotive Industry) (Up to $2,800) #NKC
$ 2,500 - $ 2,800 / month
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Location: Alexandra
OT required & Payable
Customer Support & Service
- Greet and meet customers in a friendly manner.
- Handle calls accordingly.
- Serve as the first point of contact for customer support requests.
- Collect customer details (personal information, vehicle registration, ownership).
- Verify support agreements/warranties based on local guidelines.
Call Management & Coordination
- Log all inbound/outbound calls, including compliments and complaints, in the CRM system.
- Record accurate data in the CRM and schedule appointments for all service centers.
- Offer mobility services to customers at all times.
- Screen technical calls and assign to the appropriate team (CSA) and payment type.
Service Optimization & Customer Communication
- Assign work/cars to optimize workshop capacity across service centers.
- Provide customers with call numbers and set expectations for next steps.
- Offer general advice to customers professionally and promptly.
Special Campaigns & Reporting
- Assist with special product campaigns or promotions.
- Arrange airport services, pickup, and delivery for customers.
- Schedule professional car care services for customers.
- Monitor service level achievements, customer waiting times, and body language.
Reporting & Handover
- Generate daily, weekly, and monthly reports as needed.
- Provide basic work explanations during vehicle handovers.
Interested applicants may email resume to [email protected]
Jessie Hoe Huey Miin (CEI Registration No: R1103861)
Recruit Express Pte Ltd (EA: 99C4599)
Location: Alexandra
OT required & Payable
Customer Support & Service
- Greet and meet customers in a friendly manner.
- Handle calls accordingly.
- Serve as the first point of contact for customer support requests.
- Collect customer details (personal information, vehicle registration, ownership).
- Verify support agreements/warranties based on local guidelines.
Call Management & Coordination
- Log all inbound/outbound calls, including compliments and complaints, in the CRM system.
- Record accurate data in the CRM and schedule appointments for all service centers.
- Offer mobility services to customers at all times.
- Screen technical calls and assign to the appropriate team (CSA) and payment type.
Service Optimization & Customer Communication
- Assign work/cars to optimize workshop capacity across service centers.
- Provide customers with call numbers and set expectations for next steps.
- Offer general advice to customers professionally and promptly.
Special Campaigns & Reporting
- Assist with special product campaigns or promotions.
- Arrange airport services, pickup, and delivery for customers.
- Schedule professional car care services for customers.
- Monitor service level achievements, customer waiting times, and body language.
Reporting & Handover
- Generate daily, weekly, and monthly reports as needed.
- Provide basic work explanations during vehicle handovers.
Interested applicants may email resume to [email protected]
Jessie Hoe Huey Miin (CEI Registration No: R1103861)
Recruit Express Pte Ltd (EA: 99C4599)