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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Manager, IT Service Management

Salary undisclosed
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Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.As a Manager, IT Service Management, you will report to the Senior Manager, IT Infrastructure and drive ITSM processes to ensure efficient service delivery, minimize disruptions, and align IT with business goals. Your role will focus on incident and problem management, change control, service level agreements, and ITSM tool administration, with an emphasis on continuous improvement and automation.What will you do?Process Design and Implementation
  • Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library).
Incident and Problem Management
  • Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence.
Change Management
  • Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations.
Service Catalogue Management
  • Maintain and enhance the service catalogue, ensuring that IT services are clearly defined and aligned with business needs.
Service Level Management
  • Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.
IT Asset and Configuration Management
  • Oversee IT asset and configuration management, maintaining accurate records of hardware, software, and configurations.
Continuous Improvement
  • Identify areas for improvement within ITSM processes and drive initiatives to enhance efficiency, quality, and customer satisfaction.
Training and Documentation
  • Develop and deliver training programs for IT staff and end-users regarding ITSM processes and tools. Maintain comprehensive documentation of processes and procedures.
ITSM Tool Administration
  • Administer and optimize ITSM tools (ManageEngine Service Desk Plus, Service Now, Logic Monitor)) and systems, ensuring they meet organizational needs and support process automation.
Reporting and Analytics
  • Generate and analyse ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention.
Compliance and Audits
  • Ensure ITSM processes are compliant with relevant regulations and standards. Prepare for and participate in internal and external audits as needed.
The ideal candidate should possess:
  • Minimum 5 years' experience in IT service management, with a focus on process design and improvement.
  • Must have technical knowledge of ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow). Certification of ManageEngine ServiceDesk Plus will be preferred.
  • Experience in Logic Monitor will be a plus.
  • Strong background in incident, problem, change management, Service Level Management and Asset and Configuration Management.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Detail-oriented with a commitment to accuracy.
  • Ability to work collaboratively in a cross-functional team environment.
  • Demonstrated project management skills.
  • The ITSM Specialist role is essential in maintaining the reliability and efficiency.
  • Bachelor's degree in an Computer Science or IT; Must have certification in ITIL or ITSM.
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.Learn more about us at ncs.co and visit our LinkedIn career site.
Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.As a Manager, IT Service Management, you will report to the Senior Manager, IT Infrastructure and drive ITSM processes to ensure efficient service delivery, minimize disruptions, and align IT with business goals. Your role will focus on incident and problem management, change control, service level agreements, and ITSM tool administration, with an emphasis on continuous improvement and automation.What will you do?Process Design and Implementation
  • Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library).
Incident and Problem Management
  • Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence.
Change Management
  • Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations.
Service Catalogue Management
  • Maintain and enhance the service catalogue, ensuring that IT services are clearly defined and aligned with business needs.
Service Level Management
  • Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.
IT Asset and Configuration Management
  • Oversee IT asset and configuration management, maintaining accurate records of hardware, software, and configurations.
Continuous Improvement
  • Identify areas for improvement within ITSM processes and drive initiatives to enhance efficiency, quality, and customer satisfaction.
Training and Documentation
  • Develop and deliver training programs for IT staff and end-users regarding ITSM processes and tools. Maintain comprehensive documentation of processes and procedures.
ITSM Tool Administration
  • Administer and optimize ITSM tools (ManageEngine Service Desk Plus, Service Now, Logic Monitor)) and systems, ensuring they meet organizational needs and support process automation.
Reporting and Analytics
  • Generate and analyse ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention.
Compliance and Audits
  • Ensure ITSM processes are compliant with relevant regulations and standards. Prepare for and participate in internal and external audits as needed.
The ideal candidate should possess:
  • Minimum 5 years' experience in IT service management, with a focus on process design and improvement.
  • Must have technical knowledge of ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow). Certification of ManageEngine ServiceDesk Plus will be preferred.
  • Experience in Logic Monitor will be a plus.
  • Strong background in incident, problem, change management, Service Level Management and Asset and Configuration Management.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Detail-oriented with a commitment to accuracy.
  • Ability to work collaboratively in a cross-functional team environment.
  • Demonstrated project management skills.
  • The ITSM Specialist role is essential in maintaining the reliability and efficiency.
  • Bachelor's degree in an Computer Science or IT; Must have certification in ITIL or ITSM.
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.Learn more about us at ncs.co and visit our LinkedIn career site.
About Singtel
Size More than 250
Industry Integrated Telecommunication Services
Location Singapore
Founded 1 January 1879
View Company