Job DescriptionJob ID 20250018 C(A45)AHPosition: Aftersales Engineer / Aftersales Engineer AssistantCompany Background: Data Center Supply Chain Solution CompanyWorking Location: Iskandar Puteri, JohorWorking Hours: Mon - Fri 9am-6pm, Sat 9am-1pmSalary Range: Basic RM6,000~RM8,000Job Responsibilities:1. Responsible for answering customer calls, replying to customer emails and online consultations, answering various questions about the company's products or services with enthusiasm, professionalism and patience, ensuring that customer inquiries are responded to promptly and accurately, and improving customer satisfaction.2. According to customer needs, provide detailed product information, service process introduction and related solution suggestions, guide customers to make reasonable decisions, and actively promote the smooth development of business and the completion of transactions.3. Efficiently accept customer complaints, listen carefully to customer demands and record the content of complaints in detail, quickly analyze and evaluate the complaints, and determine the nature and severity of the problems.4. Cooperate with relevant departments (such as technology, production, logistics, etc.) to conduct in-depth investigations, develop practical solutions, and promptly feedback to customers, follow up on the progress of handling until customer complaints are satisfactorily resolved, and organize and archive the results of the handling to provide reference for the subsequent handling of similar issues.5. Assist other business departments (such as sales, marketing, etc.) to carry out their work, provide necessary data support, document organization and administrative assistance to ensure the smooth progress of various business processes.6. Follow up on various business matters in the customer service process, such as order processing progress, after-sales service arrangements, repair and maintenance visits, etc., and promptly feedback the latest progress to customers to ensure the continuity and integrity of the service.6. Follow up on various business matters in the customer service process, such as order processing progress, after-sales service arrangements, repair and maintenance visits, etc., and promptly feedback the latest progress to customers to ensure the continuity and integrity of the service.7. Responsible for the daily maintenance of the customer information database to ensure the integrity, accuracy and timely update of customer information, including the entry, modification and organization of customer basic information, purchase records, service history and other data.8. Regularly conduct statistics and analysis on customer service data, such as the distribution of customer consultation types, hot issues of complaints, service satisfaction survey results, etc., to form detailed data reports, provide decision-making basis for the company's management, and help the company optimize service strategies and product improvements.8. Regularly conduct statistics and analysis on customer service data, such as the distribution of customer consultation types, hot issues of complaints, service satisfaction survey results, etc., to form detailed data reports, provide decision-making basis for the company's management, and help the company optimize service strategies and product improvements.9. Organize and summarize common problems and solutions in customer consultation and service processes, compile them into standardized knowledge documents, and enter them into the company's internal knowledge base system to facilitate other customer service personnel to quickly query and learn from them.10. Actively participate in internal training and exchange activities, share your own service experience and skills, promote the improvement of the overall service level of the team, and pay attention to industry trends and the learning of new knowledge and new skills in a timely manner, and constantly update the knowledge base content to ensure its timeliness and practicality.Requirements:1. Min Diploma or degree or above, mechatronics and electrical automation background is preferred, local Malaysians are preferred.2. More than 2 years of experience in customer service or related fields, familiar with customer service processes and skills, those with service center or call center work experience are preferred.3. Have good language expression and communication skills, can communicate with customers clearly and accurately by phone and in writing, good English, Chinese and Malay.4. Proficient in office software (such as Word, Excel, PowerPoint, etc.), able to efficiently process data, write documents and make reports.5. Have certain problem analysis and problem solving abilities, be able to quickly understand customer problems and develop reasonable solutions, and be able to respond calmly and flexibly when faced with complex situations.6. Have a strong sense of service and responsibility, always be customer-centric, actively provide customers with quality services, be highly responsible for work, pay attention to details, and be committed to improving customer experience.7. Have a good team spirit, be able to work closely with colleagues, support each other, jointly complete the various tasks of the service center, be willing to share experience and knowledge, and promote the overall growth of the team.8. Have strong learning and adaptability, be able to quickly master the company's product knowledge, service processes and new business skills, adapt to the rapidly changing work environment and business needs, and continuously improve their overall quality and work performance.Interest parties may wish to send in your resume to [email protected]or whatapps for more details at http://wa.me/60147362581
Job DescriptionJob ID 20250018 C(A45)AHPosition: Aftersales Engineer / Aftersales Engineer AssistantCompany Background: Data Center Supply Chain Solution CompanyWorking Location: Iskandar Puteri, JohorWorking Hours: Mon - Fri 9am-6pm, Sat 9am-1pmSalary Range: Basic RM6,000~RM8,000Job Responsibilities:1. Responsible for answering customer calls, replying to customer emails and online consultations, answering various questions about the company's products or services with enthusiasm, professionalism and patience, ensuring that customer inquiries are responded to promptly and accurately, and improving customer satisfaction.2. According to customer needs, provide detailed product information, service process introduction and related solution suggestions, guide customers to make reasonable decisions, and actively promote the smooth development of business and the completion of transactions.3. Efficiently accept customer complaints, listen carefully to customer demands and record the content of complaints in detail, quickly analyze and evaluate the complaints, and determine the nature and severity of the problems.4. Cooperate with relevant departments (such as technology, production, logistics, etc.) to conduct in-depth investigations, develop practical solutions, and promptly feedback to customers, follow up on the progress of handling until customer complaints are satisfactorily resolved, and organize and archive the results of the handling to provide reference for the subsequent handling of similar issues.5. Assist other business departments (such as sales, marketing, etc.) to carry out their work, provide necessary data support, document organization and administrative assistance to ensure the smooth progress of various business processes.6. Follow up on various business matters in the customer service process, such as order processing progress, after-sales service arrangements, repair and maintenance visits, etc., and promptly feedback the latest progress to customers to ensure the continuity and integrity of the service.6. Follow up on various business matters in the customer service process, such as order processing progress, after-sales service arrangements, repair and maintenance visits, etc., and promptly feedback the latest progress to customers to ensure the continuity and integrity of the service.7. Responsible for the daily maintenance of the customer information database to ensure the integrity, accuracy and timely update of customer information, including the entry, modification and organization of customer basic information, purchase records, service history and other data.8. Regularly conduct statistics and analysis on customer service data, such as the distribution of customer consultation types, hot issues of complaints, service satisfaction survey results, etc., to form detailed data reports, provide decision-making basis for the company's management, and help the company optimize service strategies and product improvements.8. Regularly conduct statistics and analysis on customer service data, such as the distribution of customer consultation types, hot issues of complaints, service satisfaction survey results, etc., to form detailed data reports, provide decision-making basis for the company's management, and help the company optimize service strategies and product improvements.9. Organize and summarize common problems and solutions in customer consultation and service processes, compile them into standardized knowledge documents, and enter them into the company's internal knowledge base system to facilitate other customer service personnel to quickly query and learn from them.10. Actively participate in internal training and exchange activities, share your own service experience and skills, promote the improvement of the overall service level of the team, and pay attention to industry trends and the learning of new knowledge and new skills in a timely manner, and constantly update the knowledge base content to ensure its timeliness and practicality.Requirements:1. Min Diploma or degree or above, mechatronics and electrical automation background is preferred, local Malaysians are preferred.2. More than 2 years of experience in customer service or related fields, familiar with customer service processes and skills, those with service center or call center work experience are preferred.3. Have good language expression and communication skills, can communicate with customers clearly and accurately by phone and in writing, good English, Chinese and Malay.4. Proficient in office software (such as Word, Excel, PowerPoint, etc.), able to efficiently process data, write documents and make reports.5. Have certain problem analysis and problem solving abilities, be able to quickly understand customer problems and develop reasonable solutions, and be able to respond calmly and flexibly when faced with complex situations.6. Have a strong sense of service and responsibility, always be customer-centric, actively provide customers with quality services, be highly responsible for work, pay attention to details, and be committed to improving customer experience.7. Have a good team spirit, be able to work closely with colleagues, support each other, jointly complete the various tasks of the service center, be willing to share experience and knowledge, and promote the overall growth of the team.8. Have strong learning and adaptability, be able to quickly master the company's product knowledge, service processes and new business skills, adapt to the rapidly changing work environment and business needs, and continuously improve their overall quality and work performance.Interest parties may wish to send in your resume to [email protected]or whatapps for more details at http://wa.me/60147362581
