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- Manage Service Staff and Partners On-Site
- Supervise service staff responsible for shelving, shelf-reading, handling customer queries, and backroom operations.
- Ensure service staff are updated on work processes, policies, guidelines, and SOPs.
- Monitor performance, provide feedback, and highlight issues or commendations to the Team Leader and Library Manager, including patron complaints and compliments.
- Consolidate and submit monthly feedback on vendor performance to the Manager.
- Act as the primary liaison for volunteers at the branch.
- Oversee On-Site Systems and Building Maintenance
- Report system access issues and required maintenance.
- Ensure daily checks of system functionality by service staff and report faults as needed.
- Troubleshoot system-related issues.
- Manage IT equipment and system asset housekeeping.
- Report, track, and follow up on building/site faults and maintenance issues.
- Ensure library facilities are clean, well-maintained, and safe for use.
- Collection Promotion and Maintenance
- Collaborate with the Branch Manager on collection promotion and upkeep.
- Monitor and analyze collection performance.
- Ensure items are shelved within the stipulated timeline.
- Follow up on damaged, incomplete, or mismatched collection items.
- Process and remove decommissioned books from the library collection.
- Handle Customer Queries
- Support the Library Manager in addressing customer feedback.
- Communicate feedback and required actions to staff/service staff for follow-up.
- Collate and report monthly compliments, complaints, and feedback.
- Manage lost and found items within the library.
- Crisis Management
- Maintain and oversee PPE items and the First Aid kit.
- Handle crisis situations and escalate communication according to SOPs.
- Other Operational Responsibilities
- Assist the Library Manager in preparing the annual library report.
- Oversee the inventory of library supplies, including stationery and pantry items.
Requirements:
- 5 days work week (across Monday - Sunday)
- 1 year contract
- Location: Chinatown
- Salary $4,600
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1982883 (Koh Wei Ling (Gao WeiLing))
GOREF: 10373