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Executive - Service Support

Salary undisclosed

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Role: Service Support - After Sales (Engineering)
Duration: Permanent
Location: Central, SingaporeResponsibilities:
  • Responsible for sales activities related to compressors and turbines installed in chemical plants
  • Responsible for taking up enquiries from clients, processing enquiries and po and following up payments.
  • Responsible for liaising with clients, vendors, procurement team and other engineering function group to ensure provision of seamless after-sales services to clients while meeting quality standard and clients' requirement.
  • Responsible for preparation of quotes, process PO and coordinate for delivery etc.
  • Maintain accurate data records, keep data in proper manner internal server
  • Prompt and satisfactory action for cost summary, proposal creation, as well as data input with using internal system
After-Sales Services:
  • Daily communication with clients by phone, email or web-meeting for projects or on-going work and other related matters
  • Taking care of techno commercial discussion with client, needed for the supply of spares, upgrades, modification etc.
  • Involve in technical-commercial discussions with vendors and engineering team.
  • Working with procurement team for arranging PO / logistics etc for shipment
  • Arranging logistics and accompany supervisors to site during site activities
  • Prepare and create commercial proposal for after-sales services including communicating with vendors, and the other department such as Procurement, Engineering dept.
  • Understand the internal procedure and calculate adequate cost & profit, as well as approval on internal compliance program.
  • Negotiate with client for offer price, delivery time of item/service, and finalize the commercial offer.
  • Review and negotiate the Contract terms and conditions with client.
  • Follow-up with clients on submitted proposals, on-going order delivery, and invoice payment.
  • Arrange web-meeting with clients/internal members, other sales persons, etc.
Data Management
  • Record keeping of all the technical communication, history of equipment, Changes & upgrades
  • Enter data and maintain project records and files (Mainly in electronic copy, including hard copy)
  • Communicate with internal members, and/or other group company members, vendors to arrange any administrative matter including but not limited to ticket-booking, accommodation arrangement, etc.
Requirements:
  • Minimum technical diploma or degree
  • 2-year experience in terms of sales activity (preparing proposals, profit calculation, etc.) would be plus point.
Role: Service Support - After Sales (Engineering)
Duration: Permanent
Location: Central, SingaporeResponsibilities:
  • Responsible for sales activities related to compressors and turbines installed in chemical plants
  • Responsible for taking up enquiries from clients, processing enquiries and po and following up payments.
  • Responsible for liaising with clients, vendors, procurement team and other engineering function group to ensure provision of seamless after-sales services to clients while meeting quality standard and clients' requirement.
  • Responsible for preparation of quotes, process PO and coordinate for delivery etc.
  • Maintain accurate data records, keep data in proper manner internal server
  • Prompt and satisfactory action for cost summary, proposal creation, as well as data input with using internal system
After-Sales Services:
  • Daily communication with clients by phone, email or web-meeting for projects or on-going work and other related matters
  • Taking care of techno commercial discussion with client, needed for the supply of spares, upgrades, modification etc.
  • Involve in technical-commercial discussions with vendors and engineering team.
  • Working with procurement team for arranging PO / logistics etc for shipment
  • Arranging logistics and accompany supervisors to site during site activities
  • Prepare and create commercial proposal for after-sales services including communicating with vendors, and the other department such as Procurement, Engineering dept.
  • Understand the internal procedure and calculate adequate cost & profit, as well as approval on internal compliance program.
  • Negotiate with client for offer price, delivery time of item/service, and finalize the commercial offer.
  • Review and negotiate the Contract terms and conditions with client.
  • Follow-up with clients on submitted proposals, on-going order delivery, and invoice payment.
  • Arrange web-meeting with clients/internal members, other sales persons, etc.
Data Management
  • Record keeping of all the technical communication, history of equipment, Changes & upgrades
  • Enter data and maintain project records and files (Mainly in electronic copy, including hard copy)
  • Communicate with internal members, and/or other group company members, vendors to arrange any administrative matter including but not limited to ticket-booking, accommodation arrangement, etc.
Requirements:
  • Minimum technical diploma or degree
  • 2-year experience in terms of sales activity (preparing proposals, profit calculation, etc.) would be plus point.